Youth Club Front Office Lead

Boys & Girls Clubs of the Midlands; Omaha (NE); Sur place; USD 23 000 - 26 000; Plein temps

Résumé du poste

The Boys & Girls Clubs of the Midlands are seeking a Front Office Manager to ensure efficient club operations, guest intake, and confidential data handling. This role supports the office and reports to the Club Director, handling calendar management, onboarding workflows, and money intake processes.

Key duties include securing access, greeting members, maintaining attendance and meal records, processing memberships, and reconciling cash and checks.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Polite telephone manner and well-presented.
• Demonstrated organizational skills and ability to meet deadlines.
• Ability to handle multiple tasks and maintain confidentiality.
• Ability to work effectively in a virtual environment and use collaboration tools.
• Proficient with Windows and Microsoft Office; familiarity with Zoom/Google Workspace.

Responsabilités

• Reception/Clerical: secure building, greet guests, manage calendar, organize supplies.
• Data Management: disseminate Trax reports, track meals, maintain member data and onboarding paperwork.
• Membership: manage applications, orientations, and membership cards; oversee KidTrax database.
• Monetary: handle cash/cheques, submit MoneyTrax reports, reconcile funds, file receipts.

Connaissances

Excellent communication

Customer service

Polite telephone manner

Organizational skills

Multi-tasking

Confidential information handling

Navigate virtual environments

Proficient in Windows

Microsoft Office proficiency

CPR & First Aid certification

Valid driver’s license

Outils

Windows OS

Microsoft Teams

Word

Excel

Outlook

Access

Google Drive

Docs

Sheets

Slides

Zoom

Description du poste

The Boys & Girls Clubs of the Midlands are seeking a Front Office Manager to ensure efficient club operations, guest intake, and confidential data handling. This role supports the office and reports to the Club Director, handling calendar management, onboarding workflows, and money intake processes.

Key duties include securing access, greeting members, maintaining attendance and meal records, processing memberships, and reconciling cash and checks.