Member Services & Front Desk Administrator

Boys & Girls Clubs of Delaware; Smyrna (DE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance/

Flexible Spending Accounts (FSA)

401(k) with Employer Match

Paid Time Off

Free childcare for school-agedchildren

Life Insurance Coverage

Short- & Long-Term Disability

Employee Assistance Program

Job summary

Boys & Girls Clubs of Delaware seeks an Administrative Assistant to manage membership registrations, records, and front desk communications. You will ensure accurate records and smooth check-in processes while upholding licensing standards and delivering welcoming service to members and families.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to interact with diverse individuals in a fast-paced environment.

Qualifications

• High School diploma or equivalency.
• Proficient PC applications: Word, Excel, Outlook.
• Experience: at least 6 months managing and tracking data.
• First Aid/CPR certification preferred.
• Ability to pass FBI, state and national background checks per regulations.
• Strong customer service and organizational skills.
• Able to interact with diverse people and work independently.
• Experience with office equipment and etiquette in phone communications.

Responsibilities

• Maintain membership registrations, records, and payments.
• Answer phones and direct calls to appropriate staff.
• Prepare letters, forms, and reports as needed.
• Assist Program Director and front desk operations.
• Ensure compliance with licensing and organizational policies.
• Maintain cleanliness and organization at club sites.

Skills

Customer service

Organizational skills

Interpersonal communication

Independent work

Education

High School diploma or equivalency

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Boys & Girls Clubs of Delaware seeks an Administrative Assistant to manage membership registrations, records, and front desk communications. You will ensure accurate records and smooth check-in processes while upholding licensing standards and delivering welcoming service to members and families.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to interact with diverse individuals in a fast-paced environment.