Front Desk & Membership Coordinator (Part-Time)

Boys & Girls Clubs of Central Virginia; Virginia; On-site; USD 22,000 - 25,000; Part time

Job summary

Boys & Girls Clubs of Central Virginia is seeking a part-time Front Desk Staff at the Madison Club, Madison, VA. You will greet members, manage sign-in, registrations, and payments, and maintain accurate records in MyClubHub, supporting compliance and daily operations.

The role emphasizes customer service, data integrity, and coordinating with staff to create a welcoming club environment for youth and families.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Ability to build positive relationships with youth, families, staff, volunteers, and visitors.
• Strong organizational, time-management, and data-entry skills with a high degree of accuracy.
• Proficiency with Microsoft Office and the ability to learn membership management and database systems.

Responsibilities

• Serve as the first point of contact for members, families, volunteers, and visitors, creating a welcoming environment.
• Warmly receive children and staff into the Club and facilitate the sign-in process.
• Control access into the Club.
• Facilitate member registration and assist families with enrollment requirements.
• Maintain all member and parent information in the club’s database (MyClubHub).
• Maintain documentation needed for compliance with grant requirements.
• Ensure all volunteers are checked in and out according to established procedures.
• Answer and direct phone calls and respond to general inquiries.
• Support Club management in responding to youth needs, including parent communication, first aid, and behavioral support.
• Communicate with parents/guardians regarding registration requirements, attendance, Club updates, and other member-related matters.
• Receive, record, and process member payments in accordance with established procedures.
• Maintain a clean, organized, and professional front desk and entry area.
• Complete data entry for program attendance.
• Collaborate with Club staff and leadership to support daily operations and member needs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Data entry

Confidentiality

Work ethic

Education

High School diploma or equivalent

Tools

MyClubHub

Microsoft Office

Job description

Boys & Girls Clubs of Central Virginia is seeking a part-time Front Desk Staff at the Madison Club, Madison, VA. You will greet members, manage sign-in, registrations, and payments, and maintain accurate records in MyClubHub, supporting compliance and daily operations.

The role emphasizes customer service, data integrity, and coordinating with staff to create a welcoming club environment for youth and families.