Yoga Studio Sales & Service Leader

ALO; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Wellness club membership

Medical plan

Dental plan

Vision plan

Mental health access

Parent support

401k matching

Monthly incentives

Clothing allowance

Free yoga classes

Job summary

ALO is seeking a Sales & Service Manager to lead the store's guest experience and drive business targets. You will partner with the General Manager to implement the sales and service strategy and elevate performance in client engagement.

You will oversee scheduling, coaching, and performance metrics to ensure an exceptional guest experience while aligning with ALO's guiding principles in a dynamic retail environment.

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic, time management skills, and personal accountability.
• Requires constant movement in and around all areas of the store.
• Aligns with and embodies ALO's Guiding Principles.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to stand and move for an entire shift.

Responsibilities

• Investigate and root cause sales opportunities, partnering with the General Manager to escape process or system gaps.
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team.

Skills

Retail leadership

MS Office

Interpersonal skills

Agile / adaptability

Time management

Physical stamina

Brand alignment

Lifting up to 50 lbs

Climbing ladder

Standing long shifts

Tools

MS Office (Word, Excel, Outlook)

Job description

ALO is seeking a Sales & Service Manager to lead the store's guest experience and drive business targets. You will partner with the General Manager to implement the sales and service strategy and elevate performance in client engagement.

You will oversee scheduling, coaching, and performance metrics to ensure an exceptional guest experience while aligning with ALO's guiding principles in a dynamic retail environment.