Guest Experience & Sales Leader — Yoga Studio

Aloyoga; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Alo Yoga is seeking a Sales & Service Manager to lead the store's sales and guest experience strategy. You will manage a retail floor, coach the team, and collaborate with the General Manager on budgeting, reporting, and business planning.

The role requires strong leadership, communication, and a customer‑centric mindset to elevate performance and brand experience in a high-energy retail setting.

Qualifications

• Experience leading a retail sales team.
• Strong communication and guest engagement skills.
• Proven ability to coach and develop staff in a fast paced environment.
• Able to analyze sales data and adjust to drive performance.

Responsibilities

• Investigate and root cause sales opportunities, partnering with the General Manager to escalation process or system gaps
• Oversee the Sales & Service team to deliver exceptional guest experience and coaching to close gaps
• Develop relationships with customers and maintain daily client engagement
• Ensure effective sales floor coverage and lead selling initiatives store-wide
• Partner with the General Manager to build and implement Sales & Service strategy

Skills

Retail leadership

Customer service

Communication

Team coaching

Time management

Tools

MS Office

Job description

Alo Yoga is seeking a Sales & Service Manager to lead the store's sales and guest experience strategy. You will manage a retail floor, coach the team, and collaborate with the General Manager on budgeting, reporting, and business planning.

The role requires strong leadership, communication, and a customer‑centric mindset to elevate performance and brand experience in a high-energy retail setting.