YMCA Reston - Membership Service Repre

YMCA; Reston, Northern (VA, KY); Hybrid; USD 17,000 - 19,000; Part time

Benefits offered by this job

Free YMCA membership for employee, +sp

403(b) savings plan

Employer-funded retirement plan

Healthcare

Job summary

The YMCA of Metropolitan Washington seeks a part-time Membership Service Representative in Reston, VA. This role handles front desk duties, membership sales and renewals, and program registrations, delivering outstanding service to members and guests.

The MSR reports to the Membership Director and works Friday 2-6pm and Sunday 10am-4pm, with benefits including YMCA membership for employee and family, retirement and health benefits, and ongoing professional development opportunities.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to perform repetitive data entry and learn new software quickly.

Responsibilities

• Greet members and guests, conduct tours, and process memberships.
• Handle member renewals, cancellations, and program registrations.
• Provide information by phone and in person; enforce access policies.
• Maintain organized front desk and accurate data entry.

Skills

Customer service

Front desk

Communication

Data entry

Multitasking

Education

High school diploma or GED

Tools

Database software

Job description

12196 Sunset Hills Rd, Reston, VA 20190, USA

Job Description

The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.

Position : Membership Service Representative Salary : $ 12.77/hr The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job. About the Job The Membership Service Representative (MSR) position reports to the Membership Director. This position serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs. Handles a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry. Develop engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission. Provides outstanding customer service to all members, guests, staff and the community at-large.

Qualifications and Skills:

High school diploma or GED;

Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations.

Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace.

Strong communication and relationship-building skills.

PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.

Hours:

Friday 2-6pm

Sunday 10am-4pm

Benefits:
Did you know that just for being a YMCA employee you get great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car! The YMCA of Metropolitan Washington provides progressive employee benefits, including employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents ; paid time off/sick leave, numerous professional development opportunities.

12196 Sunset Hills Rd, Reston, VA 20190, USA