MEMBERSHIP DESK REPRESENTATIVE

Ymcasenc; Wilmington (NC); On-site; USD 18,900 - 23,625; Part time

Benefits offered by this job

Complimentary YMCA Membership

Flexible Scheduling

Professional Development

Retirement Benefits

Employee Resource Groups

Job summary

Ymcasenc in Wilmington, North Carolina is hiring a Membership Desk Representative. This part-time role focuses on delivering exceptional service to members and guests while promoting memberships and programs. The position supports the YMCA’s commitment to strengthening community through youth development and healthy living.

Responsibilities include conducting tours, resolving membership concerns, and maintaining the lobby area. Candidates must possess excellent interpersonal skills and be willing to obtain certifications in CPR and First Aid.

Qualifications

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Provides excellent service to members, guests, and program participants.
• Conducts tours and sells memberships.
• Builds relationships with members.
• Handles and resolves membership concerns.
• Applies all YMCA policies dealing with member services.

Skills

Interpersonal skills

Problem-solving skills

Customer service experience

Sales experience

Basic computer knowledge

Job description

Position Summary

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area, and other areas as needed.

Essential Functions

1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
2. Conduct tours responsive to the needs of prospective members; sells memberships.
3. Builds relationships with members; helps members connect with one another and the YMCA.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Applies all YMCA policies dealing with member services.
6. Performs other duties as assigned.

Our Culture

Our mission and core values are brought to life by our culture. At the Y, we strive to live our purpose of strengthening communities with intention and purpose every day.

We welcome all: we are open to everyone. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We nurture: we support you on your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

Part-Time Benefits Overview

• Complimentary YMCA Membership
• Flexible Scheduling
• Professional Development
• Retirement Benefits
• Employee Resource Groups

YMCA Competencies (Leader)

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

1. Certifications required within 30 days of hire: CPR/AED, and First Aid.
2. Excellent interpersonal and problem-solving skills.
3. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
4. Previous customer service, sales or related experience.
5. Basic knowledge of computers.

Work Environment & Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

YMCA Safety Requirements

• CPR & First Aid – Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives.
• Emergency Response – Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures.
• Incident Management – Required to report all safety incidents and hazards immediately and accurately to supervisors.
• Safe Environment – Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants.
• Physical Readiness – Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.
• Compliance – Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable.

Reasonable Accommodation Statement

The YMCA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require accommodation to complete the application process or to perform essential job functions, please contact Human Resources.

Job Information

Job Title: Membership Desk Representative

FLSA Status: Non-Exempt

Job Type: Part Time

Pay Rate: $13.72 - $17.15 / Hour

Revision Date: 2/17/26

Equal Opportunity Employer

The YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.