Membership Associate

YMCA of the USA; Alexandria (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Free YMCA membership

Job summary

The YMCA Alexandria is seeking a Membership Associate to welcome members, build relationships, and connect people to programs, helping members feel they belong and supporting membership growth and retention. You will be a visible face of the Y, delivering consultative tours and responsive service while upholding the Y's mission and community impact.

This role requires evenings and weekend availability, a passion for community engagement, and strong communication and leadership skills to

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Minimum of 3 years of experience in membership sales and customer service.
• A genuine passion for sales, networking, relationship-building, and community engagement.
• Flexibility to work evenings and weekends, including branch and community events.
• Strong interpersonal, leadership, and communication skills.

Responsibilities

• Grow Membership by Building Relationships: build authentic relationships through outreach, networking and partnerships.
• Be a Connector in the Community: represent the YMCA at local events and develop meaningful partnerships.
• Create a Place Where Everyone Belongs: connect members to classes, programs, volunteers and community initiatives.
• Collaborate, Lead & Make an Impact: work with Leadership to execute membership strategies and engagement initiatives.

Skills

Interpersonal skills

Leadership

Communication

Education

Bachelor’s degree or equivalent experience

Job description

Drive Growth. Build Connections. Strengthen Community

Job Description

At the YMCA Alexandria, membership is about creating connections, opening doors, and helping people find a place where they belong. As a Membership Associate, you will play an important role in bringing that mission to life every day.

You will be one of the faces of the Y—welcoming members and guests, building relationships, connecting people to programs and opportunities, and creating experiences that keep people engaged with the Y and their community. Your ability to listen, connect, and build trust will directly contribute to membership growth, member retention, and the overall strength of the branch.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Minimum of 3 years of experience in membership sales and customer service.
• A genuine passion for sales, networking, relationship-building, and community engagement.
• Flexibility to work evenings and weekends, including branch and community events.
• Strong interpersonal, leadership, and communication skills.

Essential Functions

Grow Membership by Building Relationships

• Build authentic relationships through community outreach, networking, and partnership development.
• Conduct engaging cause-driven tours that focus on what matters most to each prospective member—not simply the features of the facility.
• Respond to membership leads and inquiries with a consultative, listen-first approach.
• Help achieve monthly membership and retention goals while keeping the Y's mission and community impact at the center of your work.

Be a Connector in the Community

• Develop and maintain meaningful corporate and community partnerships.
• Represent the YMCA at local events, civic gatherings, networking opportunities, and community activities.
• Work closely with branch leadership and program teams to create engaging experiences for members and prospective members.
• Identify opportunities to introduce people to the programs, services, and resources that make the Y an important part of the community.

Create a Place Where Everyone Belongs

• Make sure every person who walks through our doors feels seen, valued, and welcomed.
• Connect members to group exercise classes, programs, volunteer opportunities, and community initiatives.
• Promote a culture grounded in caring, honesty, respect, and responsibility.
• Maintain high standards of facility excellence and professionalism.

Collaborate, Lead & Make an Impact

• Partner with the Membership Director and branch team to execute membership strategies and engagement initiatives.
• Support open houses, member events, community events, and other activities that bring people together.
• Share your knowledge, energy, and leadership with fellow staff.
• Serve as a positive ambassador for the YMCA's mission and values.

Cause-Driven Leadership Competencies

• Mission Advancement: Incorporates the Y's mission and values into the organization's vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism, ensuring engagement, inclusion, and ownership.
• Collaboration: Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.
• Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.
• Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Required Certifications

Team Leader

Why You’ll Love Working At The Y

• Comprehensive medical, dental, and vision insurance
• 10% YMCA retirement contribution
• Generous paid time off and holidays
• Professional development and leadership opportunities
• Complimentary YMCA family membership
• The opportunity to make a lasting difference in the lives of our members and communities

The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect.