Membership Director

YMCA of the USA; Reston (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

Retirement plans (Y 403(b) and Roth)

Wellness membership for you and family

Job summary

The YMCA Fairfax County Reston is seeking a proactive Membership Director to grow membership, engage members, and lead a high-performing team in a community-focused setting. You will collaborate with branch leaders to strengthen the Y’s role as a community hub and deliver exceptional member experiences.

Ideal candidates bring 3+ years in membership or customer-experience leadership, a strong track record in onboarding and retention, and the ability to work evenings and weekends to meet community

Qualifications

• Proven ability to lead and develop teams to deliver member experiences.
• Experience growing membership and retention through relationship-building and engagement.
• Strong interpersonal skills and a passion for welcoming environments.
• 3+ years in membership, sales, or customer experience leadership; able to work evenings/weekends.

Responsibilities

• Drive membership growth and retention through exceptional service and relationship-building.
• Lead member tours, onboarding, and engagement efforts.
• Monitor membership trends and help improve the member experience.
• Collaborate with branch leadership to strengthen the Y’s role as a community hub.

Skills

Team leadership

Membership growth

Relationship-building

Data-driven decision making

Evenings/weekends availability

Community engagement

Education

Bachelor’s degree or equivalent experience in leadership roles

Job description

Build connections. Strengthen community.

Job Description

Are you ready to grow your career while helping others achieve their goals, build meaningful relationships, and find a place where they truly belong?

The YMCA Fairfax County Reston is looking for an energetic, community-focused leader to join us as our next Membership Director! If you thrive on connecting with people, developing staff, and strengthening community relationships while supporting the Y’s mission, this is an opportunity to make a meaningful impact every day.

Qualifications

• Proven ability to lead and develop teams to deliver exceptional member experiences
• Experience growing membership and retention through relationship-building and engagement
• Strong interpersonal skills and a passion for creating welcoming environments
• Results-driven with the ability to use data and execute effectively
• Bachelor’s degree or equivalent experience, with 3+ years in membership, sales, or customer experience leadership
• Ability to work evenings and weekends as needed
• Knowledge of the Alexandria community is a plus
• Ability to work evenings and weekends as needed

Essential Functions

Lead Membership & Engagement

• Drive membership growth and retention through exceptional service and relationship-building
• Lead member tours, onboarding, and engagement efforts
• Monitor membership trends and help improve the member experience
• Collaborate with other branch leaders to strengthen the Y’s role as a community hub

Create a Welcoming Environment

• Foster a culture where every person feels welcomed, valued, and supported
• Connect members to programs and opportunities that support their goals and well-being
• Ensure welcoming and belonging are reflected in all member interactions and experiences

Lead and Support Your Team

• Recruit, develop, and inspire a high-performing membership team
• Collaborate with branch leadership to support operational goals and branch initiative

Cause-Driven Leadership Competencies

• Mission Advancement: Incorporates the Y's mission and values into the organization's vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism, ensuring engagement, inclusion, and ownership.
• Collaboration: Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.
• Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.
• Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Required Certifications

Team Leader certification.

Why You Should Join Our Team:

• Impactful Work: Make a meaningful difference in your community every day.
• Supportive Environment: Thrive in a collaborative, mission-driven workplace.
• Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
• Wellness Programs: Y membership for you and your family to support your physical and mental health.
• Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan after eligibility requirements are met. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
• Work-Life Balance: Generous vacation, sick leave, and holidays.
• Training and Development: Access to professional development programs, workshops, and certifications.
• Welcoming Environment: A commitment to ensuring all employees feel valued.

The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect.