YMCA Reston Membership Director

YMCA; Reston, Northern (VA, KY); Hybrid; USD 53,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Training & Certification

Wellness Program

Job summary

The YMCA Fairfax County Reston is seeking an energetic Membership Director to lead Membership & Engagement and grow member experience at the Reston branch. You will recruit and develop a high-performing membership team, drive growth, and collaborate with branch leadership to meet operational goals.

Ideal candidates bring 3+ years in membership or customer experience leadership, a bachelor's degree or equivalent, and a passion for building welcoming communities.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in membership, sales, or customer experience leadership.
• Proven ability to lead and develop teams to deliver exceptional member experiences.

Responsibilities

• Drive membership growth and retention through exceptional service and relationship-building.
• Lead member tours, onboarding, and engagement efforts.
• Monitor membership trends and help improve the member experience.
• Collaborate with branch leaders to strengthen the Y’s role as a community hub.
• Foster a culture where every person feels welcomed, valued, and supported.

Skills

Team leadership

Membership growth

Customer experience

Relationship-building

Data-driven

Education

Bachelor’s degree or equivalent

3+ years in membership or sales leadership

Job description

12196 Sunset Hills Rd, Reston, VA 20190, USA

Job Description

Posted Monday, September 7, 2026 at 4:00 AM

Position: Membership Director Salary Range: $53,000.00 - $58,000.00

Build connections. Strengthen community.

Are you ready to grow your career while helping others achieve their goals, build meaningful relationships, and find a place where they truly belong?

The YMCA Fairfax County Reston is looking for an energetic, community-focused leader to join us as our next Membership Director! If you thrive on connecting with people, developing staff, and strengthening community relationships while supporting the Y’s mission, this is an opportunity to make a meaningful impact every day.

What you will do at the Y:

Lead Membership & Engagement

• Drive membership growth and retention through exceptional service and relationship-building
• Lead member tours, onboarding, and engagement efforts
• Monitor membership trends and help improve the member experience
• Collaborate with other branch leaders to strengthen the Y’s role as a community hub
• Foster a culture where every person feels welcomed, valued, and supported
• Connect members to programs and opportunities that support their goals and well-being
• Ensure welcoming and belonging are reflected in all member interactions and experiences

Lead and Support Your Team

• Recruit, develop, and inspire a high-performing membership team
• Collaborate with branch leadership to support operational goals and branch initiative

What You Bring:

• Proven ability to lead and develop teams to deliver exceptional member experiences
• Experience growing membership and retention through relationship-building and engagement
• Strong interpersonal skills and a passion for creating welcoming environments
• Results-driven with the ability to use data and execute effectively
• Bachelor’s degree or equivalent experience, with 3+ years in membership, sales, or customer experience leadership
• Ability to work evenings and weekends as needed
• Knowledge of the Alexandria community is a plus
• Ability to work evenings and weekends as needed

Why You Should Join Our Team: At the Y, you’ll be part of a mission-driven team making a real impact every day.

• Impactful Work: Make a meaningful difference in your community every day.
• Supportive Environment: Thrive in a collaborative, mission-driven workplace.
• Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
• Wellness Programs: Y membership for you and your family to support your physical and mental health.
• Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan after eligibility requirements are met. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
• Work-Life Balance: Generous vacation, sick leave, and holidays.
• Training and Development: Access to professional development programs, workshops, and certifications.
• Welcoming Environment: A commitment to ensuring all employees feel valued.

The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect.

12196 Sunset Hills Rd, Reston, VA 20190, USA