Manager On Duty

YMCA of Greater Grand Rapids; Wyoming (MI); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Free YMCA Individual Membership

Retirement Savings

Paid Sick Time

Professional Growth

Employee Assistance Program (EAP)

Job summary

The YMCA of Greater Grand Rapids is seeking a part-time Manager on Duty (MOD) to welcome members, volunteers, and staff, and to oversee safety, conduct, and age-appropriateness during designated hours, including mornings, evenings, and weekends.

Responsibilities include incident management, member engagement, reporting to leadership, and supporting program participants while maintaining a clean, safe facility.

Qualifications

• One-year certificate from college or technical school required.
• 3–6 months customer service, security, or supervision experience preferred.
• Ability to interact with people of all backgrounds; 18+.
• Working knowledge of computers and software applications.

Responsibilities

• Manage and document incidents and follow through on actions.
• Model member engagement and outstanding service.
• Report branch activities and member stories to leadership.
• Provide support to members and program participants.
• Conduct tours for prospective members.
• Maintain cleanliness and safety of facilities.

Skills

Customer service

Supervision

Communication

Education

One-year certificate from college or technical school

Tools

Computers

Software applications

Job description

Description

POSITION SUMMARY

The Manager on Duty, also referred to as MOD, is focused on welcoming members, volunteers, and staff throughout the facility, connecting people, supporting members toward their goals, and inviting individuals to get more involved with the YMCA. The MOD is also responsible for the building operations in safety, conduct, and age appropriateness during designated hours. This position requires morning and evening availability, as well as weekend.

ESSENTIAL FUNCTIONS

• Manage and document incidents, handle key issues, and capture items for follow through in the facility
• Model our member engagement and service principles; remind staff of our cause and celebrate their role in fulfilling it while providing outstanding member service
• Report branch activities and member success stories to leadership
• Provide support to members and program participants
• Tours prospective members and invite them to join
• Maintains all areas in clean, presentable fashion
• Ensures equipment is clean and safe
• Enforces safety standards and policies

Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids Association.

COMPENSATION

$16.12 - $20.15 ; Part Time; Non-Exempt (up to 25 hrs/week)

BENEFITS

• Free YMCA Individual Membership – Enjoy full access to facilities.
• Retirement Savings – 12% employer retirement contribution, no match requirement (upon eligibility) and a 403(b) savings plan.
• Paid Sick Time – Earn paid sick leave so you can focus on feeling your best when it matters most.
• Professional Growth – Access to ongoing training, development programs, and career advancement opportunities.
• Employee Assistance Program (EAP) – Free, confidential resources and counseling for you and your family.

Requirements

QUALIFICATIONS

One-year certificate from college or technical school; three to six month’s customer service, security, or supervision experience; or equivalent combination of education, training, and experience required. Ability to interact with people of all ethnic backgrounds, ages and lifestyles. Ability to consistently enforce YMCA policies. Must be 18 years of age or older. Working knowledge of a computers and experience with a variety of software applications. YMCA experience preferred.

CERTIFICATES, LICENSES, REGISTRATION

• Blood Borne Pathogen training
• Cardiopulmonary Resuscitation (CPR) Certification required within the first 60 days
• First Aid Certification required within the first 60 days
• AED-Oxygen Certification required within the first 60 days
• State of Michigan criminal background clearance (ICHAT)

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL

0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.