Yard Operations Lead: Coordination & Customer Service

United Site Services, Inc; Tualatin (OR); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical/Pharmacy

Dental

Vision

401(k) with employer match

Employee Assistance Program (EAP)

Job summary

United Site Services is seeking a Lead Yard Ops to coordinate office activities and perform administrative duties for the assigned branch, supporting the Operations Manager to plan and implement operational objectives.

The role involves providing outstanding customer service for yard operations, coordinating logistics between sales and operations, handling data entry, work orders, HR tasks, payroll backup, and budgeted supplies to ensure accurate, timely yard operations.

Qualifications

• Computer knowledge (Microsoft Office).
• Well-developed clerical & administrative skills.
• Well organized & able to work under timelines & constraints.
• Strong written & verbal communication skills.
• Analytical, process-oriented, and able to focus on details for long periods of time.
• Should be a resourceful person and perform in a professional manner.

Responsibilities

• Provide outstanding customer service and supports for all operational activities at the yard including data input, typing correspondence, filing, sorting, and mail distribution.
• Receive, screen, and route incoming telephone calls. Answer routine questions, provide information, and work with customers on orders for products or services.
• May be assigned a list of customers for which customer service will be provided. Activities may include calling out to customers to take orders, resolve issues, and ensure customer satisfaction.
• Work with the Operations Manager to coordinate logistical activities between sales and operations at the yard.
• Resolve customer complaints regarding products and service quality and escalates issues to the Operations Manager as required. Keep the Operations Manager well informed of activities, results of efforts, and potential problems and recommend corrective actions.
• Gather and process all operational and sales data related to the yard. Input work order information, perform research, and maintain files and records for the yard, generating reports as requested.
• Provide internal customer service to drivers and yard personnel assigned to the yard. Maintain daily contact with the drivers on work orders, service quality issues, new sales opportunities, and reconcile all work order tickets, ensuring that notes have been properly documented and submitted to the posting department daily.
• Work with the posting department to resolve issues.
• Act as a liaison between yard and division and coordinates HR activities (new hires, special projects, etc.) for the yard by partnering with the regional HR representative.
• Maintain and reconcile POs and submit them to the Operations Manager for approval.
• Provide backup payroll support for the Operations Manager.
• Manage and order supplies for the yard within budget guidelines.
• Perform other duties as assigned.

Skills

Microsoft Office

Clerical & Administrative Skills

Organization & Time Management

Written & Verbal Communication

Attention to Detail

Resourceful & Professional

Job description

United Site Services is seeking a Lead Yard Ops to coordinate office activities and perform administrative duties for the assigned branch, supporting the Operations Manager to plan and implement operational objectives.

The role involves providing outstanding customer service for yard operations, coordinating logistics between sales and operations, handling data entry, work orders, HR tasks, payroll backup, and budgeted supplies to ensure accurate, timely yard operations.