XL Automotive Inc

XL Automotive Inc; United States; Vor Ort; USD 29.000 - 41.000; Vollzeit

Benefits dieser Stelle

Training and Career DevelopmentOpport.

Schedule flexibility

Competitive Compensation

Zusammenfassung

XL Automotive Inc. is seeking an Automotive Service Advisor to serve as a service writer, assist with parts procurement, and manage customer relations in a busy service center.

You will handle service estimates, recommendations, and documentation while aiming to convert inquiries into sales and maintain high customer satisfaction. Training is available for the right candidate.

Qualifikationen

• High school diploma or GED required; bachelor’s degree preferred.
• Valid driver’s license and clean driving record.
• Pre-employment drug and background screening required.
• Excellent customer service skills and teamwork.
• Willing to learn and self-improve.
• Ability to positively collaborate in a team.
• One year experience as an automotive service writer or service advisor is preferred.
• Good understanding of automotive technology and repair services.

Aufgaben

• Meet and assist customers with service needs.
• Create service estimates and make service recommendations.
• Complete estimate review with customers in timely manner.
• Follow up with customers after completed repairs.
• Address customer concerns and/or complaints in a professional manner.
• Interact with vendors to coordinate purchase and delivery of parts.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.
• Maintain a positive work environment and customer satisfaction while maintaining profitability.

Kenntnisse

Customer service

Teamwork

Willing to learn

Communication

Attention to detail

Sales awareness

Problem solving

Experience as service writer

Ausbildung

High school diploma or GED

Bachelor’s degree preferred

Jobbeschreibung

Benefits/Perks

• Training and Career Development Opportunities
• Schedule flexibility
• Competitive Compensation

Job Summary

We are looking for an Automotive Service Advisor to work as a service writer, handle customer relations, and assist with parts procurement. We are seeking a friendly, outgoing professional who has strong customer service skills and willing to learn the basics of auto service. The Service Advisor will maintain a high level of customer engagement with the ability to convert service inquiries into sale. Customer satisfaction is critical to your success in this role, so previous experience is preferred.

If you love working in a dynamic, moderate-paced environment, and want to work for a family owned company who cares for their employees, we’re excited to discuss this position with you. We are willing to train the right candidate.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including assigning service jobs to Automotive Technician, addressing customer inquiries, and managing required documentation.

Responsibilities

• Meet and assist customers with service needs
• Create service estimates and make service recommendations
• Complete estimate review with customers in timely manner
• Follow up with customers after completed repairs
• Address customer concerns and/or complaints in a professional manner
• Interact with vendors to coordinate purchase and delivery of parts
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
• Maintain a positive work environment and customer satisfaction while maintaining profitability

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• Excellent customer service skills
• Willing to learn and self-improve
• Ability to positively collaborate in a team
• One year experience as an automotive service writer, Parts Procurement or service advisor is preferred.
• Good understanding of automotive technology, automotive service technician job duties, and automotive repair services is preferred
  Compensation: $21.00 – $30.00 per hour