WUNC Technology Support

UNC Lineberger; Chapel Hill, Northern (NC, KY); Hybrid; USD 54,000 - 78,000; Full time

Benefits offered by this job

Professional training opportunities

Retail & restaurant discounts

Child care savings

Performing arts discounts

Job summary

The University of North Carolina at Chapel Hill seeks an IT Support Specialist to provide technical help, install and configure hardware, software, networks, printers and scanners, and diagnose issues. The role also covers project management of IT upgrades and migrations to support staff across campus operations.

Applicants should have Windows OS and networking knowledge, plus experience with IT upgrades. This is a full-time on-site position connected to WUNC Radio and university IT services.

Qualifications

• Associate’s or Bachelor's degree with IT experience.
• Experience with Windows OS and networking.
• Ability to perform IT upgrades and migrations.

Responsibilities

• Install and configure computer hardware, software, networks, printers and scanners.
• Diagnose and resolve hardware/software issues and analyze underlying problems.
• Manage IT system upgrades and migrations and coordinate related projects.

Skills

Windows OS installation

Networking TCP/IP

Research skills

Office software

PC and Mac hardware

Education

Associate's degree in IT

Bachelor's degree in CS/Engineering

Equivalent education/experience

Tools

Audio studio equipment

Job description

Schedule of roughly Monday - Friday, 9:00 AM - 4:00 PM
Typically 35-38 hours/week

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

WUNC Radio provides quality news, information and entertainment programming to a broad listening audience that includes North Carolina, the United States and the world. WUNC serves North Carolinians from Greensboro to the Outer Banks through a network of ten stations.

Position Summary

This position will provide technical support and/or programming to staff which may include installing and configuring computer hardware, software, networks, printers, and scanners, diagnosing, and solving hardware/software issues and analyzing any underlying issues as necessary. This position will also carry out project management of IT systems upgrades, migrations and organization.

Minimum Education and Experience Requirements

Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or

• Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or
• Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
• Journey level required an additional one year of experience
• Advanced level required an additional two years of experience.

Management Preferences

Knowledge of Windows OS installation and troubleshooting experience;

• Knowledge of networking, TCP /IP setups for computers, printers; audio studio equipment a plus;
• Ability to research issues and projects;
• Experience in standard office software, PC and Mac OS and hardware

Special Physical/Mental Requirements

Ability to move equipment weighing up to 50lbs with or without reasonable accommodations, negotiate ladders.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Where did you first learn about this position?

  (Open Ended Question)