WSU General Student Ticketing/Development Staff

WICHITA STATE UNIVERSITY; Wichita (KS); On-site; USD 11,365 - 16,186; Part time

Job summary

A prominent educational institution in Wichita, Kansas, is seeking a student assistant for its ticketing and development team. The position includes making and handling phone calls, assisting at athletic events, and providing high-level customer service to stakeholders. Candidates must have a high school diploma and be enrolled in at least 6 credit hours at the university. This part-time role offers flexibility in scheduling and requires availability on nights and weekends.

Qualifications

• Ability to work nights and weekends.
• Ability to handle difficult conversations and situations.
• Responsible and organized with time management.

Responsibilities

• Make outbound and inbound phone calls as necessary.
• Work external events including WSU ticketed home events.
• Handle communications with donors and season ticket holders.

Skills

Customer service

Cash handling

Communication

Education

High School diploma or equivalent

Enrolled in a minimum of 6 credit hours at Wichita State University

Job description

Department

Wichita State Intercollegiate Athletic Association

Campus Location

Wichita, KS - WSU Main Campus

Hire Type

Part Time

Pay

$10/hour

Work Schedule

M-F, Flexibility to work evenings, weekends, & holidays.

Export Compliance Requirement

No export control requirement.

Job Story

Wichita State athletics is searching for professional, service-focused individuals for our ticketing/development team. We deliver memorable experiences that connect all to Shocker Nation through a shared sense of pride and passion. Ticketing/development staff is responsible for providing high-level customer service to WSU Athletics stakeholders while executing day-to-day functions of intercollegiate athletics revenue generation practices.

Job Summary

A student assistant will carry out administrative and technical tasks requested by a supervisor. Depending on the area the student assistant is employed in, they may assist and mentor other students or provide support throughout the campus in various forms.

Job Duties

• Make outbound phone calls and handle inbound phone calls, as necessary.
• Work external events to include all WSU ticketed home events and select hosted events at WSU.
• Handle conversations in person and over the phone with donors and season ticket holders during office hours.
• Projects as assigned by Revenue Generation Leadership

Required Education

High School diploma or equivalent. Enrolled in a minimum of 6 credit hours at Wichita State University.

Additional Requirements

• Ability to work nights and weekends.
• Ability to stay in one position for long periods of time.
• Be responsible and organized with time.
• Ability to handle cash and balance.
• Ability to handle difficult conversations and situations when necessary.

Required Experience

This is specific to each position and department. See additional requirements and preferences.

Preferred Qualifications

Previous experience in a Sales and Customer Service Environment.

Additional Information

Students will carry out administrative and technical tasks as it relates to functions of athletics ticketing and development. This includes but is not limited to customer service conversations, interacting with and problem-solving for stakeholders at WSU Athletics events, and maintaining a first-class experience for all WSU patrons.

Physical Requirements

• Ability to remain in a stationary position. Frequent 60-90%
• Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Frequent 60-90%
• Ability to communicate with others and accurately exchange information. Frequent 60-90%