WSU Athletics General Event Staff

WICHITA STATE UNIVERSITY; Wichita (KS); On-site; USD 15,153 - 17,908; Part time

Job summary

WICHITA STATE UNIVERSITY is seeking professional, service-focused individuals for the role of Event Staff. Responsibilities include crowd management and executing event policies at Charles Koch Arena and other venues. Ideal candidates should possess strong customer service skills and be able to work a non-traditional schedule.

This part-time role offers pay ranging from $11 to $13 per hour and requires a commitment to providing memorable experiences for attendees.

Qualifications

• Previous experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Able to work effectively both independently and on a team.
• Strong problem-solving skills and able to make decisions in a fast-paced environment.
• Exemplify a strong commitment to provide outstanding customer service.

Responsibilities

• Collects and verifies tickets from event attendees.
• Greets patrons and assists them in finding their seats.
• Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
• Calmly assists with disputes regarding tickets and seats.
• Notifies supervisor of any problems with facilities, supplies, and venue.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Customer service

Job description

Department

Wichita State Intercollegiate Athletic Association

Campus Location

Wichita, KS - WSU Main Campus

Hire Type

Part Time

Pay

Pay range $11-13 per hour

Work Schedule

Ability to work a non-traditional schedule involving many nights, weekends, &/or holidays. Subject to sport(s) home schedule.

Export Compliance Requirement

No export control requirement.

Job Story

Wichita State Intercollegiate Athletic Association, Inc, is searching for professional, service-focused individuals for Event Staff for Charles Koch Arena, Eck Stadium, Wilkins and Cessna Stadium. Event Staff is responsible for crowd management and executing Arena, Stadium and WSU-ICAA event policies and procedures. Positions include but aren't limited to ticket taker, security, and parking staff. We deliver memorable experiences that connect all to Shocker Nation Through a Shared Sense of Pride & Passion.

Job Duties

• Collects and verifies tickets from event attendees.
• Greets patrons and assists them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and concession areas.
• Assists guests with limited mobility or other special needs to and from their seats.
• Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
• Calmly assists with disputes regarding tickets and seats.
• Notifies supervisor of any problems with facilities, supplies, and venue.
• Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.
• Performs other related duties as assigned.

Additional Requirements

• Requires prolonged standing, sitting, walking and stair climbing to access full range of facility.
• Flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications

• Previous experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Able to work effectively both independently and on a team.
• Strong problem-solving skills and able to make decisions in a fast-paced environment.
• Exemplify a strong commitment and willingness to provide outstanding customer service.

Physical Requirements

Ability to remain in a stationary position and/or traverse campus buildings, including stairs. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.