WSU General Student Ticketing/Development Staff

The Chronicle Of Higher Education, Inc.; Wichita (KS); On-site; USD 11,000 - 16,000; Part time

Job summary

WSU Athletics is seeking a student assistant for our ticketing/development team on a part-time basis. You will perform administrative tasks and support donor relations, ensuring a high-quality experience for stakeholders at athletic events.

Responsibilities include outreach calls, assisting with events, and collaborating with Revenue Generation Leadership to maintain outstanding patron service.

Qualifications

• High School diploma or equivalent.
• Enrolled in a minimum of 6 credit hours at Wichita State University.

Responsibilities

• Make outbound phone calls and handle inbound phone calls, as necessary.
• Work external events to include all WSU ticketed home events and select hosted events at WSU.
• Handle conversations in person and over the phone with donors and season ticket holders during office hours.
• Projects as assigned by Revenue Generation Leadership

Skills

Customer service

Communication

Sales experience

Education

High School diploma or equivalent

Enrolled in 6+ credit hours at Wichita State University

Job description

Department

Wichita State Intercollegiate Athletic Association

Campus Location

Wichita, KS - WSU Main Campus

Hire Type

Part Time

Pay

$10/hour

Work Schedule

M-F, Flexibility to work evenings, weekends, & holidays.

Export Compliance Requirement

No export control requirement.

Job Story

Wichita State athletics is searching for professional,service-focused individuals for our ticketing/development team. Wedeliver memorable experiences that connect all to Shocker Nationthrough a shared sense of pride and passion. Ticketing/developmentstaff is responsible for providing high-level customer service toWSU Athletics stakeholders while executing day-to-day functions ofintercollegiate athletics revenue generation practices.

Job Summary

A student assistant will carry out administrative and technicaltasks requested by a supervisor. Depending on the area the studentassistant is employed in, they may assist and mentor other studentsor provide support throughout the campus in various forms.

Job Duties

• Make outbound phone calls and handle inbound phone calls, asnecessary.
• Work external events to include all WSU ticketed home events andselect hosted events at WSU.
• Handle conversations in person and over the phone with donors andseason ticket holders during office hours.
• Projects as assigned by Revenue Generation Leadership

Required Education

High School diploma or equivalent. Enrolled in a minimum of 6credit hours at Wichita State University.

Additional Requirements

• Ability to work nights and weekends.
• Ability to stay in one position for long periods of time.
• Be responsible and organized with time.
• Ability to handle cash and balance.
• Ability to handle difficult conversations and situations whennecessary.

Required Experience

This is specific to each position and department. See additionalrequirements and preferences.

Preferred Qualifications

Previous experience in a Sales and Customer ServiceEnvironment.

Additional Information

Students will carry out administrative and technical tasks as itrelates to functions of athletics ticketing and development. Thisincludes but is not limited to customer service conversations,interacting with and problem-solving for stakeholders at WSUAthletics events, and maintaining a first-class experience for allWSU patrons.

Physical Requirements

• Ability to remain in a stationary position. Frequent 60-90%
• Ability to operate a computer and other office equipment includingbut not limited to phone, printers, copiers, and calculators.Frequent 60-90%
• Ability to communicate with others and accurately exchangeinformation. Frequent 60-90%