WSU Athletics General Special Events Staff

WICHITA STATE UNIVERSITY; Wichita (KS); On-site; USD 17,908 - 34,440; Part time

Job summary

WICHITA STATE UNIVERSITY is looking for part-time Event Staff for Charles Koch Arena, Eck Stadium, and Cessna Stadium. The role involves crowd management, ticket verification, and providing an outstanding service experience.

Ideal candidates should have strong communication and problem-solving skills, flexibility to work non-traditional hours, and a commitment to delivering exceptional customer support. Positions include ticket taker and security staff.

Qualifications

• Prolonged standing, sitting, walking, and stair climbing required.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Collects and verifies tickets from event attendees.
• Greets patrons and assists them in finding their seats.
• Ensures that aisles are clear, clean, and safe.

Skills

Customer service

Problem-solving

Interpersonal skills

Communication skills

Job description

Department

Wichita State Intercollegiate Athletic Association

Campus Location

Wichita, KS - WSU Main Campus

Hire Type

Part Time

Pay

Pay range $13-25 per hour

Work Schedule

Ability to work a non-traditional schedule involving many nights, weekends, or holidays. Subject to sport(s) home schedule.

Job Story

Wichita State Intercollegiate Athletic Association, Inc, is searching for professional, service-focused individuals for Event Staff for Charles Koch Arena, Eck Stadium, Wilkins and Cessna Stadium. External Event Staff is responsible for crowd management and executing Arena, Stadium and WSU-ICAA event policies and procedures. Positions include but aren't limited to ticket taker, security, and parking staff. We deliver memorable experiences that connect all to Shocker Nation Through a Shared Sense of Pride & Passion.

Job Duties

• Collects and verifies tickets from event attendees.
• Greets patrons and assists them in finding their seats.
• Assists guests with locating exits and amenities such as restrooms and concession areas.
• Assists guests with limited mobility or other special needs to and from their seats.
• Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
• Calmly assists with disputes regarding tickets and seats.
• Notifies supervisor of any problems with facilities, supplies, and venue.
• Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.
• Performs other related duties as assigned.

Additional Requirements

• Requires prolonged standing, sitting, walking and stair climbing to access full range of facility.
• Flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications

• Previous experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Able to work effectively both independently and on a team.
• Strong problem‑solving skills and able to make decisions in a fast‑paced environment.
• Exemplify a strong commitment and willingness to provide outstanding customer service.

Physical Requirements

Ability to remain in a stationary position and/or traverse campus buildings, including stairs. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.