Wright Hall Receptionist (Intermittent Temp) - Enrollment Management

Southern Adventist University; Collegedale (TN); On-site; USD 17,000 - 28,000; Full time

Job summary

Southern Adventist University is seeking a Wright Hall Receptionist (Intermittent Temp) in Enrollment Management. The role greets campus guests, residents, faculty, and staff, answers inquiries in person and by phone, and provides basic administrative support to Enrollment Management/Admissions.

The receptionist projects a welcoming demeanor, maintains a professional appearance, and supports events and recruitment programs such as campus visits and PreviewSouthern.

Qualifications

• High school diploma required.
• Associate degree preferred.
• Proven guest-service experience or equivalent.
• Strong written and verbal communication skills.

Responsibilities

• Greet campus guests, residents, faculty, and staff in person and on the phone.
• Maintain a welcoming and professional lobby environment.
• Answer, screen, and forward calls on the main university line.
• Assist in clerical tasks and prospective student management (Slate).
• Support Enrollment Management events and back-up Call Center tasks.

Skills

Guest service

Interpersonal communication

Organizational skills

Multitasking

Microsoft Office

Education

High School Diploma

Associate Degree

Tools

Slate

ViewSouthern

PreviewSouthern

Job description

Wright Hall Receptionist (Intermittent Temp) - Enrollment Management

Location:Enrollment Management/Admissions
Hours:Temporary, hourly
Job Summary:The Lobby Receptionist serves campus guests, residents, faculty, and staff; attends to general campus inquiries (face to face and on the phone); and provides administrative support to Enrollment Management/Admissions. As a receptionist, you will be the first point of contact for the university. The receptionist always maintains an outgoing and engaging demeanor.
Philosophy:Support the customer-service, student-centered focus of Southern Adventist University as stated in the Southern Service Standards.

• Proactively initiate the customer experience, striving to create a feeling of significance.
• Engage the customer with your presence, your curiosity, and a true desire to serve.
• Take ownership and offer a complete solution to the customers’ needs.
• Look for opportunities to deliver exceptional service and recognize the value of others.
• Ensure all customer needs have been met and lead the way toward a positive relationship.

Duties and Responsibilities:

• As the lobby host, be proactively present both physically and mentally to create a welcoming space. Engaging guests, students, and staff in your space is the first step to meeting their needs.
• Always maintains a professional personal presentation & appearance.
• Maintains a safe & clean lobby and the public areas of Wright Hall.
• Serve as an integral element of the undergraduate recruitment communication plan.
• Answer, screen, and forward incoming phone calls on the main university number while providing basic information when needed.
• Receive and alert the recipient or department (Call, IM, or Email) for courier deliveries.
• Assist in clerical maintenance of prospective student management system (Slate).
• Assist with ViewSouthern, PreviewSouthern, and other events hosted by the Enrollment Management Office.
• Back-up Call Center Manager as necessary.
• Crosstrain in other areas of Enrollment Management.

Qualifications:Must demonstrate track record of effective guest service and interpersonal communication; be organized and attentive to detail; be flexible between guests on the phone and in person; be able to organize, multitask, prioritize, and work under pressure; demonstrate sound judgment.
Hours:Intermittent Temporary Employment, on an as-needed basis.
Education:High school diploma required, Associate Degree preferred.
Experience:Proven work experience in similar roles, telephone skills, solid communication skills, both written and verbal, proficient in Microsoft Office products, empathetic listening, professionalism, customer focus, and organized.
Special Requirement:An expressed commitment to Jesus Christ, the teachings and mission of the Seventh-day Adventist Church, and an SDA church member in good and regular standing.