Reservations Desk Clerk - Evenings & Weekends

The Southern Baptist Theological Seminary; Louisville (KY); Hybrid; USD 31,000 - 37,000; Full time

Job summary

The Southern Baptist Theological Seminary is seeking a Reservations Desk Clerk to support front desk functions, process guest reservations, and assist housing staff. The role involves guest interactions, handling inquiries, and coordinating with campus departments in a year-round position.

Ideal candidates will have customer service experience, strong multitasking ability, basic computer skills, and a professional appearance.

Qualifications

• Not required to have any particular educational background.
• Prefer at least 1 year in customer service, sales or hospitality.
• Accounting experience preferred.

Responsibilities

• Process guest reservations and check-ins/outs at Legacy Hotel.
• Assist in daily operations for Student Housing front desk.
• Respond to emails and handle phone inquiries in a courteous manner.
• Coordinate with other campus departments and staff.
• Maintain a clean, professional front desk area and manage supplies.

Skills

Multitasking

Basic computer skills

Stress management

Professional appearance

Policy adherence

Flexible schedule

Education

No specific education required

Job description

Working at Southern Seminary is more than a job—it's an opportunity to use your gifts in rewarding, ministry-focused work that supports a mission that matters.

Our talented faculty and staff serve together to support our diverse campus community and advance the mission of Southern Seminary. Enjoy a fast-paced, engaging, and family-friendly work environment, comprehensive benefits, and opportunities for workplace flexibility—all while becoming part of Southern Seminary's rich legacy and continued ministry.

JOB SUMMARY:

The Reservations Desk Clerk will support the functions of the Front Desk by processing guest reservations, requests, and support the hotel administrative staff. The person in this position will also support the customer service and inquiries of residents in Student Housing.

ESSENTIAL JOB FUNCTIONS:

The employee in this position will have the following essential job qualifications:

• Able to multitask
• Basic computer skills
• Effectively and confidently deal with stressful situations
• Maintain a professional appearance and attitude
• Abide by the standards and guidelines set forth in the Policy Manual
• Must have flexibility to work evenings, weekends, and holidays when needed. This is a year-round position.

Legacy Hotel

• Be personable and interact with everyone that walks into the lobby
• Stand for long periods of time if necessary
• Respond to emails
• Communicate with other employees and departments on campus
• Accurately process guest reservations & check guests in and out of the Hotel
• Process guest payments
• Run the night audit (if applicable)
• Answer telephone calls
• Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest room
• Maintain a clean and professional work environment
• Inspect cleanliness and orderliness of hotel rooms
• Inspect cleanliness and orderliness of missionary housing
• Take inventory of front desk supplies

Student Housing

• Participate in daily activities of the Student Housing Office including:
• responding to walk up questions and requests
• taking maintenance requests

Performs other duties as may be assigned by supervisor.

EDUCATION:

The person in this position is not required to have any particular educational background.

EXPERIENCE:

The person in this position is preferred to have at least one year in the customer service, sales or hospitality industry; preferably have some accounting experience.

SUPERVISION:

The person in this position will supervise no one.

The person in this position will report to the Front Desk Supervisor.

WORK ENVIRONMENT:

The person in this position will work in an office setting primarily, although they will occasionally have to visit guest rooms requiring them to go outside and be exposed to the weather. This person will also have to be able to lift up to 35 lbs.

EQUIPMENT:

The person in this position will use the following equipment: computer, copier, printer, and other generic office equipment.

If seeking employment with our grounds and maintenance please contact Sodexo at [e-mail] for more information.