Office Specialist, Admissions Events and Welcome Center

Augusta University; Augusta (GA); On-site; USD 22,785 - 27,345; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Tuition assistance

Vacation time

Sick leave

13 paid holidays

Job summary

Augusta University in Georgia is seeking an Office Specialist to serve as the primary host for admissions events, shaping first impressions for prospective students and families. The role involves managing communications, scheduling visits, and supporting event logistics while maintaining an inviting atmosphere in the Welcome Center.

Applicants should have at least three years of office support or customer service experience. Benefits include health insurance, vacation time, and tuition assistance for eligible employees after six months of employment.

Qualifications

• Minimum three years of office support or customer service experience.
• Experience in college/university admissions preferred.
• Experience in front-line guest experience and service preferred.

Responsibilities

• Serve as the official greeter for Welcome Center visitors.
• Manage incoming communications from prospective students and families.
• Schedule campus visits, daily tours, and special events.
• Support event logistics including space reservations and catering.
• Maintain office supplies and equipment inventory.

Skills

Excellent interpersonal communication skills

Detail-oriented

Strong organizational skills

Excellent time management

Flexibility

Problem-solving

Customer service excellence

Education

Associate’s degree or High School diploma, GED

Job description

Office Specialist, Admissions Events and Welcome Center

Job ID: 295451 • Location: Summerville Campus • Full Time

Job Summary

The Office Specialist serves as the primary host for Office of Undergraduate Admissions events and visits within the Gretchen B. Caughman Student Welcome Center, shaping the first impressions and experiences of prospective students and their families. This Specialist supports the day‑to‑day operations involved in planning and executing on‑campus, off‑campus, and virtual recruitment and yield events.

Responsibilities

• Serve as the official greeter for Welcome Center visitors.
• Manage incoming communications (email, phone) from prospective students, families, and partners.
• Schedule campus visits, daily tours, and special events.
• Support event logistics: space reservations, catering, AV, registration systems, materials, and communication.
• Assist in communicating and collaborating with campus partners.
• Maintain department databases and records, enter data, and generate reports.
• Maintain office supplies and equipment inventory.
• Maintain order and appearance in the Welcome Center to create a warm, inviting atmosphere.
• Coordinate special facility needs and space reservations in collaboration with Facilities.
• Assist Associate Director and Coordinator as needed.
• Perform all other job‑related duties as assigned.

Required Qualifications

• Associate’s degree from an accredited college or university OR High School diploma, GED, or equivalent.
• Minimum three years of office support or customer service experience.

Preferred Qualifications

• Experience in college/university admissions.
• Experience in front‑line guest experience and service.

Knowledge, Skills, & Abilities

• Skills – Excellent interpersonal, written, and verbal communication skills; detail‑oriented with strong prioritization and organizational skills; excellent time management; flexibility and problem‑solving; demonstrated customer service excellence.
• Abilities – Maintain confidentiality; create a positive, welcoming environment; work efficiently under pressure and as part of a team; attention to detail; perform duties accurately.

Shift, Salary, Benefits

• Shift: Days; M‑F.
• Pay Band: B3.
• Salary: $16.54–$19.85 hourly (commensurate with qualifications).
• Benefits: health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), vacation time, sick leave, 13 paid holidays; tuition assistance for eligible employees with 6 months’ employment.

Conditions of Employment

• Successful completion of background check.
• Credit check if required for Positions of Trust or approved Purchase Card usage.
• Motor vehicle reports if required to drive a university vehicle.
• For Faculty hires: proof of completed academic degree and transcripts; foreign‑educated candidates must provide credential evaluation.
• Strict adherence to cybersecurity, privacy, and confidentiality policies.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.