WP-14-3 Rental Shop Technician

Wisp Resort; McHenry (MD); On-site; USD 28,000 - 42,000; Full time

Job summary

Wisp Resort is seeking skilled rental shop technicians at all levels to ensure safe and enjoyable winter experiences. You will fit boots, set bindings, and guide guests in equipment use, while maintaining tuning supplies and assisting with tuning services.

Levels 1–4 require strong guest service, knowledge of ski/ snowboard equipment, and readiness for training, with Level 4 involving supervision and on-duty management in a resort setting.

Qualifications

• Previous ski/snowboard repair and tuning experience required.
• Basic English communication skills.
• Ability to lift and move equipment up to 40 lbs.

Responsibilities

• Fit ski and snowboard boots and adjust bindings per manufacturer specs.
• Maintain inventory of tuning supplies and order replenishments.
• Assist in selling ski/snowboard tuning services.
• Attend trainings and keep certifications current for sold brands.
• Provide guest-centric service and safety information on equipment.

Skills

Customer service

Communication

Supervisory experience

English proficiency

Inventory management

Education

Ski/snowboard repair & tuning experience

Tools

Tuning equipment

Manufacturer Certification (Level 2+)

Job description

Position Summary: Based on the season, maintains snow related rental equipment, i.e. skis, snowboards and Nordic skis. Assists guests by safely selecting, fitting and issuing boots, bibs, skis, snowboards and poles, and adjusting the boot binding system according to manufacturer’s specifications.Essential Duties & Responsibilities:Wisp Resort is a four-season ski, golf and recreational destination resort. Because of the nature of the resort business, employees may be asked to perform other duties outside of the job description. Also, hours of operation are 24/7 including weekends and holidays.Specific Duties & Responsibilities: Level 1 (Technician) – NE01 Employee Initials _____ Manager Initials _____Ability to fit ski and snowboard boots.Provides guests information on rental equipment use and safety.Maintains inventory of ski/snowboard tuning related supplies, and orders new supplies as needed.Assists in selling ski/snowboard tuning services.Attends scheduled training sessions, maintains a clean work environment and performs online training and certifications for ski/snowboard brands which are sold within Wisp Resort retail operations.Exhibits knowledge of skis/snowboards including but not limited to cross country, Telemark and downhill and knowledge of snowshoes, Nordic skis and other related equipment.Exhibits knowledge of Wisp Resort and trail network, and stays current on the latest changes and developments in skiing and snowboarding.Exhibits ability to be guest service oriented and to communicate well and confidently with the public.Exhibits ability to understand basic verbal and written instructions, learn basic procedures and techniques and perform repetitive routine tasks, and function on the job with limited supervision.Specific Duties & Responsibilities: Level 2 (Technician) – NE02 Employee Initials _____ Manager Initials _____All duties of a Level 1 Rental Shop Technician.Ability to properly adjust ski and snowboard bindings and has certification from manufacturer.Specific Duties & Responsibilities: Level 3 (Technician) – NE03 Employee Initials _____ Manager Initials _____All duties of a Level 1 and a Level 2 Rental Shop Technician.Fully trained and capable of operating tuning equipment.Specific Duties & Responsibilities: Level 4 (Supervisor) – NE04 Employee Initials _____ Manager Initials _____All duties of a Level 1, 2 and 3 Rental Shop Technician.Exhibits strong hands-on skills, communication skills with a guest-centric focus.Understanding of rental equipment inventory management.Acts as Manager on Duty when upper management is not available.Enforces policies and procedures.Monitors rental shop supplies.Assists Rental Shop Manager in training employees.Updates training manuals as needed, and reviews training agendas with Rental Shop Manager.Qualifications:Successful execution of this job requires an individual to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience:Previous ski/snowboard/mountain bike repair and tuning experience requiredLevel 4 (Supervisor), previous supervisory experience preferredLanguage Skills:Basic EnglishStrong communication and interpersonal skillsMathematical Skills:Basic mathCertificates, Licenses, Registrations:Manufacturer Certification(s) – starting at Level 2Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to move and lift equipment weighing up to 40lbs.Standing, pushing, pulling, kneeling, stooping, bending.Manual dexterity and audio-visual demands.Work Environment/Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Duties may be physically demanding or stressful at times, particularly during peak season periods.Resort atmosphere with many, varied aspects.Seasonal outdoor conditions that include a variety of winter weather.