Rental Technician

Jay Peak Resort; Jay (VT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401k with employer match

Season passes for you and dependents

Employee recognition programs

Seasonal employee parties

Free meals (breakfast/lunch)

Job summary

Jay Peak Resort is seeking a Rental Technician to provide excellent customer service while helping guests rent equipment for the on-mountain experience.

You will assist with boot fitting, mount and adjust ski/snowboard gear to manufacturer guidelines, and support inventory control. The role emphasizes friendly, accurate service and proficient use of a POS system, with a focus on safety and efficiency.

Qualifications

• High school diploma or GED; or 1–3 months related experience.
• Ability to read simple instructions, short correspondence, and memos.
• Customer service orientation and equipment knowledge.

Responsibilities

• Greet customers with enthusiasm and determine equipment needs.
• Compute rental charges and tax for customers.
• Collect payment and ensure proper identification and deposits.
• Inspect equipment for damages and prepare for cleaning or repair.

Skills

Customer service

POS system

Excel

Mathematical skills

Education

High school diploma

Tools

Microsoft Excel

Job description

WHY WORK AT JAY PEAK?We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET$17.00/hrPaid Sick Time401k program eligibility with employer match after a year of employment with 1,000 hours of serviceFREE or deeply discounted season passes for you and your dependentsEmployee Recognition Programs (including daily, monthly, yearly, and seniority programs)Seasonal employee partiesRegular free employee breakfasts/lunches, family events, and partiesFor a full listing of employee perks both on and off-property, click hereSUMMARYThe Rental Technician provides excellent customer service while assisting guests interested in renting equipment. This position accepts payment, assists in boot fitting, mounts and adjust ski and snowboard equipment to manufacturer guidelines and assists in inventory control/management as well as the following essential duties and responsibilities.ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)Greets and assists customers with enthusiasm and a positive attitude.Works with customers to determine equipment needs, date needed, quantity, style, and size.Shows customers available or appropriate equipment.Reviews rental and others fees to customer.Obtains suitable identification and deposit as security from customer.Computes rental charge and tax for customer.Collects payment from customer for services.Examines equipment for damages and designates equipment for cleaning or repair.Ensures proper fit for customer of all necessary equipment and adjusts to manufactures guidelines.Returns cleaned or repaired equipment to stock.Other duties as assigned, which could be directly related, or un-related to original position.SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read & comprehend simple instructions, short correspondence, & memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one & small group situations to customers, clients and other employees of the organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.REASONING ABILITYAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Abilityt o deal with problems involving a few concrete variables in standardized situations.COMPUTER SKILLSMust have the ability to operate a Point of Sale system and a basic working knowledge of Microsoft Excel.CERTIFICATES, LICENSES, REGISTRATIONSMust be certified in any and all manufacturer or other company’s required binding certifications.OTHER SKILLS & ABILITIESMust provide exceptional customer service that is consistent and beyond expectation as well as maintain knowledge of the equipment used and rented.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision requirements of this job include close vision, distance vision and the ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions and occasionally working near moving mechanical parts, exposed to fumes or airborne particles and extreme cold (nonweather).The noise level in the work environment is usually moderate.RESORT CONDITIONSThis is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.