Rental Technician

Windham Mountain Club; New York (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Windham Mountain Club is seeking a Rental Technician for the winter season to fit guests with skis, boots, poles, snowboards and helmets, and to mount bindings. The role requires maintaining rental equipment and documenting test results in a high-volume environment.

The position is in-person at Windham, NY, with a must-work early mornings, weekends and holidays schedule. Starting in December, the role relies on strong customer service as guest interactions peak during snowfall periods.

Qualifications

• Must be at least 18 years old.
• Basic knowledge and experience with maintaining ski and/or snowboard equipment.
• Previous customer service experience preferred.
• Basic computer skills.
• Must be comfortable interacting with staff and guests in a friendly and helpful manner.
• Must be comfortable working in stressful, noisy and crowded environments.
• Must be reliable, solution-oriented, and able to work independently and as part of a team.
• Must pass binding certification exam for each binding used in the Rental Shop prior to starting work.

Responsibilities

• Properly fit guests with skis, boots, poles, snowboards and helmets.
• Mount skis and adjust bindings.
• Maintain and repair rental equipment.
• Test bindings for proper torque release.
• Document test results and maintenance records.
• Maintain a clean and safe work environment.
• Maintain knowledge of the ski area, programs, events, daily snow conditions and any other information that aids in guest communication.
• Maintain a clean and professional appearance, adhering to dress code.

Skills

Customer service

Teamwork

Computer basics

Guest interaction

Job description

Description

Welcome to Windham Mountain Club!

Work Location: In-person role based in Windham, NY.

Seasonal Position: This role is available for the winter season.

Pay: $18-$20 per hour based on experience

Anticipated Start Dates: The Beginning of December

Schedule: Will require working early mornings, evenings, weekends, and holidays

Conditions: Must be able to get to a from work in all weather conditions. This is an indoor position.

Overview of Position

A Rental Technician is responsible for properly fitting guests with equipment based on their individual needs. The rental department frequently experiences high volume situations, and a technician must make the most of their interaction with our guests while maintaining the efficiency of our operation.

Key Responsibilities

• Properly fit guests with various equipment including skis, boots, poles, snowboards and helmets.
• Mount skis and adjust bindings.
• Maintain and repair rental equipment.
• Test bindings for proper torque release.
• Document test results and maintenance records.
• Maintain a clean and safe work environment.
• Maintain knowledge of the ski area, programs, events, daily snow conditions and any other information that aids in your communication with our guests.
• Maintain a clean and professional appearance, adhering to dress code at all times.

Qualifications

• Must be a minimum age of 18.
• Basic knowledge and experience with maintaining ski and/or snowboard equipment.
• Previous customer service experience preferred.
• Basic computer skills.
• Must be comfortable interacting with both staff and guests in a friendly and helpful manner.
• Must be comfortable working in stressful, noisy and crowded environments.
• Must be reliable, solution-oriented, and able to work both independently and as part of a team.
• Must pass binding certification exam for each binding used in the Rental Shop prior to starting work.

Physical Requirements

• Ability to lift and maneuver up to 50 pounds.
• Ability to stand and walk for up to 10 hours.
• Ability to stand and walk on uneven terrain, including snow and ice covered surfaces.
• Ability to climb stairs and ladders.
• Ability to push, pull, bend, stoop, kneel, and reach regularly.

Requirements

Additional Information

This job posting is intended to provide a general overview of the role and does not represent a complete list of all duties and responsibilities. A more detailed job description will be provided during the hiring process.

All details are subject to change at any time. Essential duties must be performed with or without reasonable accommodations. Windham Mountain Club is an equal opportunity employer.