Repair Technician

Jay Peak Resort; Jay (VT); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

$17.00/hr

Paid Sick Time

401k program eligibility with employer

Season passes for you and dependents

Employee Recognition Programs

Seasonal employee parties

Free meals / breakfasts and lunches

Job summary

Jay Peak Resort is seeking a Repair Technician in Vermont to tune, repair, fit, adjust, rent and sell snowsports equipment while delivering outstanding guest service.

The role requires a high school diploma or GED (or related training), ability to operate a POS system, and commitment to safety and continuous learning in tuning techniques.

Qualifications

• High school diploma or GED; or 1–3 months related experience or training, or equivalent.
• Ability to read and interpret safety rules and operating instructions.
• Willingness to learn and stay current on tuning and safety standards.

Responsibilities

• Greet customers with enthusiasm and provide exceptional service.
• Perform tunes, mounting, adjustments and repairs per guidelines.
• Maintain safety procedures when using tools and equipment.
• Complete work orders accurately and manage pricing and inventory.
• Stay informed on skis, brands, features and benefits.

Skills

Customer service

Ski tuning

Equipment repair

POS system

Safety procedures

Education

High school diploma or GED

Tools

Ski tuning tools

Point of Sale system

Job description

WHY WORK AT JAY PEAK?We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET$17.00/hrPaid Sick Time401k program eligibility with employer match after a year of employment with 1,000 hours of serviceFREE or deeply discounted season passes for you and your dependentsEmployee Recognition Programs (including daily, monthly, yearly, and seniority programs)Seasonal employee partiesRegular free employee breakfasts/lunches, family events, and partiesFor a full listing of employee perks both on and off-property, click hereSUMMARYThe Repair Technician provides excellent guest services related to the proper tuning, repairing, fitting, adjusting, renting and selling of Snowsports equipment. This position is responsible for the general maintenance of rental equipment in addition to the essential duties and responsibilities below.ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)Greet and assist customers with enthusiasm and a genuine smile.Deliver exceptional Customer Service that is consistent and beyond expectations.Determine customers' equipment needs.Perform quality tunes, mounting, adjustments and repairs to customers' equipment according to established guidelines.Adhere to safety procedures regarding use of tools and equipment.Complete accurate work order paperwork and prioritize work orders in an expedient manner.Ensure pricing is accurate, including any current advertised items and specials.Be familiar with the merchandise carried in the store, including brands, key features and benefits, as well as, ability to make accurate suggestions to customers.Remain current on ski industry products and trends to share knowledge with customers.Attend product knowledge clinics/camps.Other duties as assigned, which could be directly related, or un-related to original position.SUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.COMPUTER SKILLSMust have the ability to operate a Point of Sale system to complete transactions.CERTIFICATES, LICENSES, REGISTRATIONSMust be certified in any and all manufacturer or other company’s required binding certifications and factory training tuning on an annual basis.OTHER SKILLS & ABILITIESMust provide exceptional customer service that is consistent and beyond expectation as well as maintain knowledge of the equipment used and rented.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision requirements of this job include close vision, distance vision and the ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions and occasionally working near moving mechanical parts, exposed to fumes or airborne particles and extreme cold (nonweather).The noise level in the work environment is usually moderate.RESORT CONDITIONSThis is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.