World-Class Workplace Experience Lead

CBRE Group, Inc.; Dearborn (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Full Benefits

Paid Time Off

Competitive Compensation

Job summary

CBRE Group, Inc. seeks a Workplace Experience Supervisor in Dearborn, MI. You will lead a team delivering workplace services and ensuring a top-tier experience for employees and clients.

You will coordinate daily activities, manage costs, and enforce safety standards while maintaining brand integrity. The role emphasizes client satisfaction, vendor negotiations, and continuous process improvements.

Qualifications

• Experience supervising a team delivering workplace services.
• Strong focus on customer service and client satisfaction.
• Ability to manage costs and review invoices.
• Proven ability to manage vendor relationships and contracts.
• Commitment to safety and compliance.

Responsibilities

• Coordinate and manage the team's daily activities, schedules, and cross-training.
• Maintain cost records and review supplier invoices as needed.
• Respond to customer requests and inquiries about experience services.
• Approve client materials and ensure alignment with brand guidelines and data accuracy.
• Develop vendor partnerships and assist with contract negotiations and insurance proof.
• Deliver a world-class orientation for new employees and improve team effectiveness.
• Enforce safety standards for staff, clients, and vendors; contribute to business continuity planning.
• Resolve complex problems to meet team objectives and improve service delivery.
• Lead by example and reinforce CBRE RISE values to guide the team.

Skills

Supervisory experience

Customer service

Vendor management

Budgeting & cost control

Safety compliance

Problem solving

Tools

Contract management

Facilities databases

Job description

CBRE Group, Inc. seeks a Workplace Experience Supervisor in Dearborn, MI. You will lead a team delivering workplace services and ensuring a top-tier experience for employees and clients.

You will coordinate daily activities, manage costs, and enforce safety standards while maintaining brand integrity. The role emphasizes client satisfaction, vendor negotiations, and continuous process improvements.