Workplace Experience Supervisor - Dearborn, MI

CBRE Group, Inc.; Dearborn (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Full Benefits

Paid Time Off

Competitive Compensation

Job summary

CBRE Group, Inc. seeks a Workplace Experience Supervisor in Dearborn, MI. You will lead a team delivering workplace services and ensuring a top-tier experience for employees and clients.

You will coordinate daily activities, manage costs, and enforce safety standards while maintaining brand integrity. The role emphasizes client satisfaction, vendor negotiations, and continuous process improvements.

Qualifications

• Experience supervising a team delivering workplace services.
• Strong focus on customer service and client satisfaction.
• Ability to manage costs and review invoices.
• Proven ability to manage vendor relationships and contracts.
• Commitment to safety and compliance.

Responsibilities

• Coordinate and manage the team's daily activities, schedules, and cross-training.
• Maintain cost records and review supplier invoices as needed.
• Respond to customer requests and inquiries about experience services.
• Approve client materials and ensure alignment with brand guidelines and data accuracy.
• Develop vendor partnerships and assist with contract negotiations and insurance proof.
• Deliver a world-class orientation for new employees and improve team effectiveness.
• Enforce safety standards for staff, clients, and vendors; contribute to business continuity planning.
• Resolve complex problems to meet team objectives and improve service delivery.
• Lead by example and reinforce CBRE RISE values to guide the team.

Skills

Supervisory experience

Customer service

Vendor management

Budgeting & cost control

Safety compliance

Problem solving

Tools

Contract management

Facilities databases

Job description

Ready to take your career to the next level?

Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience.

This Fortune 500 Company offers Competitive Compensation, Full Benefits and Paid Time Off with unlimited opportunities of career growth.

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.