Workstation Specialist I

University Of Nebraska Medical Center; Omaha (NE); On-site; USD 52,000 - 68,000; Full time

Job summary

University Of Nebraska Medical Center is seeking a dedicated IT Workstation Support staff member in Omaha, NE to provide basic desktop support for a defined user base. You will install and troubleshoot workstation hardware and software, train users, and handle workstation security administration with thorough documentation.

The role requires a Bachelor's degree in IT-related field and a valid driver’s license, plus strong interpersonal and communication skills to support a hospital/academic IT

Qualifications

• Bachelor's degree in IT Management/Administration or related IT field.
• Valid driver’s license.
• Proficiency with Microsoft Windows and Microsoft Office Suite.
• Strong interpersonal and written/oral communication skills.

Responsibilities

• Provide basic level of workstation support to assigned users, including installation and troubleshooting of workstation hardware and software.
• Train customers and document procedures; assist with workstation security administration.
• Troubleshoot desktop and endpoint issues submitted by the enterprise; maintain documentation.

Skills

Interpersonal skills

Communication skills

Customer service

Education

Bachelor's degree in IT Management/Administration or related IT field

Four years education/experience related to workstation support

Job description

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Location Omaha, NE

Requisition Number

Requisition Number: Staff_14893

Department

Department IT Workstation Support 50000709

Business Unit

Business Unit Information Technology

Reg-Temp

Reg-Temp Full-Time Regular

Work Schedule

Work Schedule Monday - Friday, 8:00 AM - 5:00 PM

Remote/Telecommuting

Remote/Telecommuting No remote/telecommuting opportunity

Position Summary

Provides basic level of workstation support to an assigned customer base which includes installing and troubleshooting workstation and peripheral hardware and software; customer training; workstation security administration; and documentation. This is a customer-oriented position and provides direct support for all desktop and endpoint related issues submitted by the enterprise.

Required and Preferred Qualifications

Required Education

Required Education: Bachelor's degree or equivalent

If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

IT Management/Administration or related Information Technology field.
(Will consider four years education/experience related to configuration, installation and support of workstation hardware and information technology support)

Required Experience

Required Experience No Experience

If any experience is required, please specify what kind of experience:

(Will consider four years education/experience related to configuration, installation and support of workstation hardware and information technology support)

Required License

Required License Yes

If yes, what is the required licensure/certification?

Valid driver’s license.

Required Computer Applications

Required Computer Applications: Not Applicable

Required Other Computer Applications

Required Other Computer Applications: Microsoft Windows and Microsoft Office Suite

Required Additional Knowledge, Skills and Abilities

Demonstrated strong interpersonal skills and communication skills; both oral and written required.

Preferred Education

Preferred Education: None Preferred

If any degree/training is preferred, please specify the type:

Preferred Experience

Experience in an academic or healthcare environment, Active Directory common use cases, Endpoint Management Platforms ( SCCM , Intune, Workspace One), workstation imaging processes, MDM solutions, O365 and cloud suite support functions

Preferred License

Preferred License: No

If yes, what is the preferred licensure/certification?:

Preferred Computer Applications

Preferred Other Computer Applications

Preferred Additional Knowledge, Skills and Abilities

Proficient and advanced knowledge of all other requirements and preferences for this position.

• * Do you have a Bachelor's degree in IT Management/Administration or related Information Technology field?
  • Yes
  • No
• * Do you have experience related to configuration, installation and support of workstation hardware and information technology support?
  • Yes
  • No
• * If you do have experience related to configuration, installation and support of workstation hardware and information technology support, please elaborate (If No, indicate NA).

  (Open Ended Question)

• * Do you have a valid driver's license?
  • Yes
  • No
• * Are you proficient in Microsoft Windows and Microsoft Office Suite?
  • Yes
  • No
• * How did you hear about this position?
  • Careerlink
  • Employee Referral
  • HERC
  • Indeed
  • Job Fair
  • Lincoln Journal Star
  • Linkedin
  • Omaha World Herald
  • UNMC Job Site
  • Facebook
  • NEWorks
  • Handshake
  • Other
• * If Other, please specify the source. Otherwise, indicate NA.

  (Open Ended Question)

• * Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
  • Yes
  • No