Client Service Liaison

University Of Nebraska Medical Center; Omaha (NE); On-site; USD 45,000 - 60,000; Full time

Job summary

University of Nebraska Medical Center in Omaha, NE is seeking a qualified Customer Service Specialist who will be the first and primary contact for inbound communications for Regional Pathology Services, Nebraska Public Health Laboratory, and the Department of Pathology & Microbiology.

The role focuses on delivering exceptional service and resolving client and specimen questions according to departmental policies.

Qualifications

• High School education or equivalent required.
• Five years related post-high school education and experience combined; at least one year in UNMC/Nebraska Medicine laboratory.
• Clinical laboratory experience in a healthcare environment; UNMC/Nebraska Medicine experience preferred.
• Excellent problem resolution, strong written and verbal communication, and demonstrated customer service.
• Proficiency in Microsoft Word and related office applications.

Responsibilities

• Serve as the first and primary contact for inbound communications.
• Provide and maintain excellent service to customers of Regional Pathology Services, NPHL, and Pathology & Microbiology.
• Resolve client and specimen problems and ensure proper follow-up as per policies.
• Monitor service quality and adherence to departmental policies and procedures.

Skills

Problem resolution

Written communication

Verbal communication

Customer service

Teamwork

Education

High School education or equivalent

Tools

Microsoft Word

Job description

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Location Omaha, NE

Requisition Number

Requisition Number: Staff_14825

Department

Business Unit

Business Unit College of Medicine

Reg-Temp

Reg-Temp Full-Time Regular

Work Schedule

Work Schedule Monday - Friday, 9:00AM - 5:00PM; with rotating weekends & holidays

Remote/Telecommuting

Remote/Telecommuting No remote/telecommuting opportunity

Position Summary

As the the first and primary contact for inbound communications, this position is responsible for providing and maintaining excellent service with customers of Regional Pathology Services ( RPS ), Nebraska Public Health Laboratory ( NPHL ), and Department of Pathology & Microbiology at UNMC by ensuring a focused program of customer service. Manages the resolution of client and specimen problems, ensuring problems are thoroughly investigated and that the appropriate follow-up occurs as prescribed by departmental policies. Monitors and assures that the service provided reflects the highest level of service with attention to quality results.

Required and Preferred Qualifications

Required Education:

Required Education: High School education or equivalent

If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

(Will consider five years related post high school education and experience combined of which one year must include related experience)

Required Experience

Required Experience 5 years

If any experience is required, please specify what kind of experience:

Clinical laboratory experience in a healthcare environment of which one year must include experience in a UNMC or Nebraska Medicine clinical laboratory.
(Will consider five years related post high school education and experience combined of which one year must include related experience)

Required License

Required License No

If yes, what is the required licensure/certification?

Required Computer Applications:

Required Computer Applications: Microsoft Word

Required Other Computer Applications:

Required Additional Knowledge, Skills and Abilities:

Excellent problem resolution skills.
Strong written and verbal communication skills.
Proven ability to provide exceptional customer service to both internal and external clients.
Promotes a positive teamwork environment.

Preferred Education:

If any degree/training is preferred, please specify the type:

Healthcare or Biological Sciences.

Preferred Experience:

Preferred License:

Preferred License: No

If yes, what is the preferred licensure/certification?:

Preferred Computer Applications:

Preferred Computer Applications: Microsoft Excel, Microsoft Outlook

Preferred Other Computer Applications:

Preferred Other Computer Applications: Sunquest, CoPath

Preferred Additional Knowledge, Skills and Abilities:

Knowledge of UNMC and/or Nebraska Medicine laboratory procedures.
Ability to assist supervisor with departmental projects and initiatives and adhere to operational goals, policies, and procedures.
Ability to addresses escalated issues when Supervisor is unavailable.

Required fields are indicated with an asterisk (*).

• * Do you have a high school education or equivalent?
  • Yes
  • No
• * Do you have clinical laboratory experience in a healthcare environment of which one year must include experience in a UNMC or Nebraska Medicine clinical laboratory?
  • Yes
  • No
• * If you do have clinical laboratory experience in a healthcare environment of which one year must include experience in a UNMC or Nebraska Medicine clinical laboratory, please elaborate (If No, indicate NA).

  (Open Ended Question)

• * Are you proficient in Microsoft Word?
  • Yes
  • No
• * How did you hear about this position?
  • Careerlink
  • Employee Referral
  • HERC
  • Indeed
  • Job Fair
  • Lincoln Journal Star
  • Linkedin
  • Omaha World Herald
  • UNMC Job Site
  • Facebook
  • NEWorks
  • Handshake
  • Other
• * If Other, please specify the source. Otherwise, indicate NA.

  (Open Ended Question)

• * Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
  • Yes
  • No

Individuals who need accommodation during the online application or interview process may contact 402-559-4070 or [e-mail] to request an accommodation.