Workstation Specialist I

PeopleAdmin, Inc.; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

UNMC is seeking a candidate to provide basic workstation support for an assigned user base, including hardware/software installation, troubleshooting, and documentation. The role emphasizes customer service, workstation security administration, and direct endpoint support within the enterprise.

Requirements include a Bachelor’s degree in IT Management/Administration or related field, a valid driver’s license, and proficiency with Windows and Office Suite.

Qualifications

• Bachelor's degree in IT Management/Administration or related Information Technology field.
• Four years education/experience related to configuration, installation and support of workstation hardware and information technology support.
• Demonstrated strong interpersonal and communication skills; both oral and written required.
• Must have a valid driver’s license.
• Proficiency in Microsoft Windows and Microsoft Office Suite.

Responsibilities

• Provide the basic level of workstation support, including installing and troubleshooting workstation and peripheral hardware and software.
• Support customer base with workstation security administration and documentation.
• Deliver customer training and direct support for desktop and endpoint issues.
• Act as a customer-oriented partner for enterprise-wide workstation problems and requests.

Skills

Valid driver’s license

Microsoft Windows

Microsoft Office Suite

Interpersonal skills

Customer service orientation

Education

Bachelor's degree in IT Management/Administration or related Information Technology field

Tools

Active Directory

SCCM

Intune

Workspace ONE

Device imaging

MDM solutions

O365 / cloud suite

Job description

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Location Omaha, NE

Requisition Number:

Requisition Number: Staff_14751

Department

Department IT Workstation Support 50000709

Business Unit

Business Unit Information Technology

Reg-Temp

Reg-Temp Full-Time Regular

Work Schedule

Work Schedule Monday - Friday 8am - 5pm

Remote/Telecommuting

Remote/Telecommuting No remote/telecommuting opportunity

Position Summary

Provides basic level of workstation support to an assigned customer base which includes installing and troubleshooting workstation and peripheral hardware and software; customer training; workstation security administration; and documentation. This is a customer-oriented position and provides direct support for all desktop and endpoint related issues submitted by the enterprise.

Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education:

Required Education: Bachelor's degree or equivalent

If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

IT Management/Administration or related Information Technology field.
(Will consider four years education/experience related to configuration, installation and support of workstation hardware and information technology support)

Required Experience

Required Experience No Experience

If any experience is required, please specify what kind of experience:

(Will consider four years education/experience related to configuration, installation and support of workstation hardware and information technology support)

Required License

Required License Yes

If yes, what is the required licensure/certification?

Valid driver’s license.

Required Computer Applications:

Required Computer Applications: Not Applicable

Required Other Computer Applications:

Required Other Computer Applications: Microsoft Windows and Microsoft Office Suite

Required Additional Knowledge, Skills and Abilities:

Demonstrated strong interpersonal skills and communication skills; both oral and written required.

Preferred Education:

Preferred Education: None Preferred

If any degree/training is preferred, please specify the type:

Preferred Experience:

Experience in an academic or healthcare environment, Active Directory common use cases, Endpoint Management Platforms ( SCCM , Intune, Workspace One), workstation imaging processes, MDM solutions, O365 and cloud suite support functions

Preferred License:

Preferred License: No

If yes, what is the preferred licensure/certification?:

Preferred Computer Applications:

Preferred Other Computer Applications:

Preferred Additional Knowledge, Skills and Abilities:

Proficient and advanced knowledge of all other requirements and preferences for this position.

Required fields are indicated with an asterisk (*).

• * Do you have a Bachelor's degree in IT Management/Administration or related Information Technology field?
  • Yes
  • No
• * Do you have experience related to configuration, installation and support of workstation hardware and information technology support?
  • Yes
  • No
• * If you do have experience related to configuration, installation and support of workstation hardware and information technology support, please elaborate (If No, indicate NA).

  (Open Ended Question)

• * Do you have a valid driver’s license?
  • Yes
  • No
• * Are you proficient in Microsoft Windows and Microsoft Office Suite?
  • Yes
  • No
• * How did you hear about this position?
  • Careerlink
  • Employee Referral
  • HERC
  • Indeed
  • Job Fair
  • Lincoln Journal Star
  • Linkedin
  • Omaha World Herald
  • UNMC Job Site
  • Facebook
  • NEWorks
  • Handshake
  • Other
• * If Other, please specify the source. Otherwise, indicate NA.

  (Open Ended Question)

• * Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
  • Yes
  • No

Individuals who need accommodation during the online application or interview process may contact 402-559-4070 or [e-mail] to request an accommodation.