Workshop Manager and Technical Service Specialist

fullcircle; Ponchatoula (LA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

FullCircle in Ponchatoula, LA is seeking a hands-on Workshop Operations Manager to lead repair, assembly, and service activities, ensuring efficient execution and quality control.

You will coordinate subcontractors, manage parts inventory, plan customer orders, monitor costs and delivery schedules, and drive continuous improvement while maintaining safety and compliance.

Qualifications

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches.
• Strong technical understanding of mechanical systems and drive technology.
• Willingness to travel, including international assignments (approx. 20%).

Responsibilities

• Overall responsibility for planning, coordination and management of workshop operations; ensure efficient repair, assembly and service activities.
• Coordinate and supervise subcontractors, including scheduling, monitoring performance and QA.
• Procurement and inventory management of parts, supplies and external services.
• Plan, schedule and monitor customer orders and service projects in ERP.
• Ensure compliance with quality standards through inspections and final checks.
• Lead workshop resources including personnel, equipment and capacity planning.
• Collaborate with sales, engineering, purchasing and operations for timely project execution.

Skills

Gearbox repair

Winch repair

Mechanical systems understanding

Leadership / team supervision

Communication skills

Customer service mindset

Tools

Sage ERP

MS Office

Job description

KEY RESPONSIBILITIES

• Overall responsibility for the planning, coordination, and management of all workshop operations, ensuring efficient execution of repair, assembly, and service activities
• Coordination and supervision of subcontractors, including scheduling, performance monitoring, and quality assurance
• Procurement and inventory management of auxiliary materials and operating supplies materials, spare parts, consumables, and external services to support workshop activities and customer projects
• Planning, scheduling, and monitoring of customer orders, repair jobs, and service projects within the ERP system
• Ensuring compliance with quality standards through inspections, process controls, and final quality checks before delivery
• Management of workshop resources, including personnel, equipment, tools, and capacity planning to meet customer and business requirements
• Close collaboration with sales, engineering, purchasing, and operations teams to ensure timely and cost-effective project execution
• Monitoring project costs, delivery schedules, and performance indicators to achieve operational and financial targets
• Supporting customer communications regarding repair status, technical requirements, delivery schedules, and service expectations
• Reviewing technical documentation, work instructions, and repair specifications to ensure accurate execution of all workshop activities
• Driving continuous improvement initiatives focused on productivity, quality, safety, and process optimization
• Ensuring compliance with company policies, safety regulations, and industry standards throughout all workshop operations
• Maintaining accurate records and documentation of workshop activities, procurement processes, quality inspections, and project performance within the ERP system
• Providing leadership, training, and guidance to workshop personnel while fostering a culture of accountability, teamwork, and operational excellence

QUALIFICATIONS

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
• Strong technical understanding and affinity for mechanical systems, ideally in drive technology
• Structured and independent working style with a high level of responsibility and reliability
• Experience in customer service or technical field service is highly desirable
• Valid driver’s license
• Willingness to travel, including international assignments (approx. 20%)
• Team player with strong communication skills and a customer-oriented mindset
• Ability to professionally interact with clients on-site and represent the company
• Proficient in MS Office; experience with ERP systems (Sage) is a plus
• Participation in ongoing technical training and willingness to continuously develop skills