Workshop Manager and Technical Service Specialist

HireReady Partners; Ponchatoula (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

HireReady Partners in Ponchatoula, LA, seeks a Workshop Manager & Technical Service Specialist to oversee repair, assembly, and service activities on gearboxes and winches. The role focuses on organizing all workshop operations and coordinating with teams to ensure timely, quality project execution.

The ideal candidate will have hands-on gearbox/winch experience, strong mechanical knowledge, and a proven ability to manage workshop resources.

Qualifications

• Hands-on experience with assembly, maintenance, and repair of gearboxes and winches.
• Strong mechanical systems understanding, especially drive technology.
• Structured, independent work style with high responsibility.
• Willingness to travel, including international assignments (≈20%).
• Valid driver’s license.

Responsibilities

• Plan, coordinate, and manage all workshop operations for repair, assembly, and service activities.
• Supervise subcontractors; schedule, monitor performance, and ensure quality.
• Handle procurement and inventory of parts, materials, and external services.
• Plan and track customer orders and service projects in the ERP system.
• Ensure quality via inspections, controls, and final checks before delivery.
• Manage workshop resources, personnel, tools, and capacity planning.
• Collaborate with sales, engineering, purchasing, and operations for timely delivery.
• Monitor costs, timelines, and performance metrics to meet targets.
• Maintain client communications about repair status and requirements.
• Review technical docs and work instructions for accurate execution.
• Drive continuous improvement in productivity, quality, safety, and processes.

Skills

management

schedules

projects

operations

customer service

communication

Tools

Sage ERP

Job description

Role: Workshop Manager & Technical Service Specialist (Focus is on a mechanic which can repair our gears and winches including organizing all activities around it.)

Location: Ponchatoula, LA 70454

Key Responsibilities

• Overall responsibility for the planning, coordination, and management of all workshop operations, ensuring efficient execution of repair, assembly, and service activities
• Coordination and supervision of subcontractors, including scheduling, performance monitoring, and quality assurance
• Procurement and inventory management of auxiliary materials and operating supplies materials, spare parts, consumables, and external services to support workshop activities and customer projects
• Planning, scheduling, and monitoring of customer orders, repair jobs, and service projects within the ERP system
• Ensuring compliance with quality standards through inspections, process controls, and final quality checks before delivery
• Management of workshop resources, including personnel, equipment, tools, and capacity planning to meet customer and business requirements
• Close collaboration with sales, engineering, purchasing, and operations teams to ensure timely and cost-effective project execution
• Monitoring project costs, delivery schedules, and performance indicators to achieve operational and financial targets
• Supporting customer communications regarding repair status, technical requirements, delivery schedules, and service expectations
• Reviewing technical documentation, work instructions, and repair specifications to ensure accurate execution of all workshop activities
• Driving continuous improvement initiatives focused on productivity, quality, safety, and process optimization
• Ensuring compliance with company policies, safety regulations, and industry standards throughout all workshop operations
• Maintaining accurate records and documentation of workshop activities, procurement processes, quality inspections, and project performance within the ERP system
• Providing leadership, training, and guidance to workshop personnel while fostering a culture of accountability, teamwork, and operational excellence

Qualifications

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
• Strong technical understanding and affinity for mechanical systems, ideally in drive technology
• Structured and independent working style with a high level of responsibility and reliability
• Experience in customer service or technical field service is highly desirable
• Valid driver’s license
• Willingness to travel, including international assignments (approx. 20%)
• Team player with strong communication skills and a customer-oriented mindset
• Ability to professionally interact with clients on-site and represent the company
• Proficient in MS Office; experience with ERP systems (Sage) is a plus
• Participation in ongoing technical training and willingness to continuously develop skills

Skills: management,schedules,projects,operations