Workshop Manager – Gearboxes

Premier Global Links; Ponchatoula (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

Premier Global Links LLC is seeking a technically skilled Workshop Operations Manager to oversee the assembly, maintenance, repair, and servicing of industrial gearboxes and winches. You will manage daily workshop activities, supervise subcontractors, and coordinate with sales, engineering, and operations.

The role blends hands-on mechanical work with leadership and planning, requires travel up to 20% (including international), and a customer‑facing focus to meet project requirements while

Qualifications

• Hands-on gearbox assembly, maintenance and repair experience.
• Experience coordinating workshop activities and projects.
• Strong customer service and communication skills.
• Ability to work with subcontractors and cross-functional teams.
• Reliable, independent and responsible work approach.

Responsibilities

• Plan, coordinate, and manage daily workshop repair, assembly, and service activities.
• Supervise subcontractors and monitor performance and quality.
• Plan and monitor customer orders, repairs and service projects in the ERP system.
• Manage workshop personnel, equipment, materials, and capacity.
• Procure parts, supplies, and external services.
• Perform and coordinate quality inspections and process controls.
• Review technical documentation and repair specifications.
• Coordinate with sales, engineering, purchasing, and operations teams.
• Monitor project costs, schedules, and performance.
• Communicate with customers on status, requirements, and delivery.
• Support troubleshooting and mechanical repair at workshop and sites.
• Lead continuous improvement on productivity, quality, safety, and efficiency.
• Maintain records in ERP systems, train staff and promote teamwork and excellence.
• Ensure compliance with policies and industry standards.

Skills

Gearbox assembly

Mechanical troubleshooting

Workshop operations

Customer service

Project coordination

Reliable and responsible

Valid driver's license

Tools

Sage ERP

Microsoft Office

Job description

About the Role

Premier Global Links LLC is seeking a technically skilled Workshop Operations Manager to oversee workshop operations involving the assembly, maintenance, repair, and servicing of industrial gearboxes and winches.

This role combines hands-on mechanical expertise with workshop leadership, resource planning, procurement, quality control, customer service, and project coordination. The ideal candidate is organized, dependable, mechanically inclined, and comfortable working with customers, subcontractors, and cross-functional teams.

Key Responsibilities

• Plan, coordinate, and manage daily workshop repair, assembly, and service activities.
• Supervise subcontractors, including scheduling, performance, and quality.
• Plan and monitor customer orders, repair jobs, and service projects through the ERP system.
• Manage workshop personnel, equipment, tools, materials, spare parts, and capacity.
• Procure operating supplies, consumables, spare parts, and external services.
• Perform and coordinate quality inspections, process controls, and final checks.
• Review technical documentation, work instructions, and repair specifications.
• Coordinate with sales, engineering, purchasing, and operations teams to meet project requirements.
• Monitor project costs, delivery schedules, and operational performance.
• Communicate with customers regarding repair status, technical requirements, delivery schedules, and service expectations.
• Support troubleshooting and mechanical repair activities in the workshop and at customer locations.
• Lead continuous improvement initiatives focused on productivity, quality, safety, and process efficiency.
• Maintain accurate workshop, procurement, inspection, and project records in the ERP system.
• Train and guide workshop personnel while promoting teamwork, accountability, and operational excellence.
• Ensure compliance with company policies, safety requirements, and applicable industry standards.

Required Qualifications

• Hands-on experience with the assembly, maintenance, and repair of gearboxes.
• General understanding of mechanical and industrial systems.
• Ability to support troubleshooting and perform standard mechanical repairs.
• Experience working with industrial equipment in a workshop or field environment.
• Strong organizational and planning skills with the ability to manage multiple priorities.
• Reliable, independent, and responsible approach to work.
• Strong communication and customer service skills.
• Ability to represent the company professionally at customer sites.
• Valid driver's license.
• Proficiency with Microsoft Office.
• Willingness to travel approximately 20%, including international assignments.

Preferred Qualifications

• Experience repairing or maintaining industrial winches.
• Technical field service or customer service experience.
• Experience with drive technology or industrial mechanical systems.
• Experience with ERP systems, particularly Sage.
• Experience supervising workshop personnel or subcontractors.
• Relevant technical or mechanical training.

Work Environment & Travel

The position involves work in a workshop environment as well as customer locations. Approximately 20% travel may be required, including occasional international assignments.

Interview Process

Round 1: Microsoft Teams
Round 2: On-site Interview

Equal Opportunity

Premier Global Links LLC is an equal opportunity employer. Qualified applicants are considered based on their skills, experience, and qualifications.