Workshop Manager

JCT Recruiting; Ponchatoula (LA); On-site; Full time

Job summary

A recruiting agency is seeking a candidate with proven hands-on experience in assembly and repair of gearboxes and winches. Responsibilities include executing sales strategies, providing customer support, and coordinating technical service operations. Ideal candidates will have a strong technical understanding of mechanical systems, excellent communication skills, and a willingness to travel. This role offers opportunities for ongoing training and professional development while representing the company to clients.

Qualifications

• Demonstrated hands-on experience assembling, maintaining, and repairing gearboxes and winches.
• Strong technical understanding of mechanical systems, ideally within drive technology.
• Proven capability to independently troubleshoot and perform mechanical repair work both in-house and at customer sites.

Responsibilities

• Development and execution of sales strategies to expand into new markets.
• Customer support and technical consulting for products.
• Planning and execution of on-site service operations.

Skills

Assembly and repair of gearboxes and winches

Technical understanding of mechanical systems

Customer service experience

Strong communication skills

Tools

MS Office

ERP systems (Sage)

Job description

• Development and execution of sales strategies to expand into new markets and maintain existing client relationships
• Customer support and technical consulting for products, including spare parts, complaints, and repairs
• Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations
• Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches
• Independent troubleshooting and mechanical repair work, both in-house and at customer locations
• Preparation of quotations and technical documentation for spare parts and repair services
• Conducting customer meetings, technical inspections, and tailored sales presentations
• Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
• Processing customer orders in line with deadlines, cost targets, and quality standardsPreliminary contract reviews and support in customer negotiations
• Accurate documentation of sales activities, service operations, and market trends
• Participation in ongoing training to stay current with product offerings and industry developments.

QUALIFICATIONS

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
• Strong technical understanding and affinity for mechanical systems, ideally in drive technology
• Structured and independent working style with a high level of responsibility and reliability
• Experience in customer service or technical field service is highly desirable
• Valid driver’s license
• Willingness to travel frequently, including international assignments (approx. 35% or more)
• Team player with strong communication skills and a customer-oriented mindset
• Ability to professionally interact with clients on-site and represent the company
• Proficient in MS Office; experience with ERP systems (Sage) is a plus
• Participation in ongoing technical training and willingness to continuously develop skills

MUST HAVE

• Demonstrated hands‑on experience assembling, maintaining, and repairing gearboxes and winches.
• Strong technical understanding of mechanical systems, ideally within drive technology.
• Proven capability to independently troubleshoot and perform mechanical repair work both in‑house and at customer sites.

NICE TO HAVE

• Experience in customer service or technical field service.