Workshop Manager

JCT Recruiting; Ponchatoula (LA); On-site; USD 60,000 - 85,000; Full time

Job summary

A recruiting agency is seeking a candidate with proven hands-on experience in assembly and repair of gearboxes and winches. Responsibilities include executing sales strategies, providing customer support, and coordinating technical service operations. Ideal candidates will have a strong technical understanding of mechanical systems, excellent communication skills, and a willingness to travel. This role offers opportunities for ongoing training and professional development while representing the company to clients.

Qualifications

• Demonstrated hands-on experience assembling, maintaining, and repairing gearboxes and winches.
• Strong technical understanding of mechanical systems, ideally within drive technology.
• Proven capability to independently troubleshoot and perform mechanical repair work both in-house and at customer sites.

Responsibilities

• Development and execution of sales strategies to expand into new markets.
• Customer support and technical consulting for products.
• Planning and execution of on-site service operations.
• Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches
• Independent troubleshooting and mechanical repair work, both in-house and at customer locations
• Preparation of quotations and technical documentation for spare parts and repair services
• Conducting customer meetings, technical inspections, and tailored sales presentations
• Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
• Processing customer orders in line with deadlines, cost targets, and quality standards Preliminary contract reviews and support in customer negotiations
• Accurate documentation of sales activities, service operations, and market trends
• Participation in ongoing training to stay current with product offerings and industry developments.

Skills

Assembly and repair of gearboxes and winches

Technical understanding of mechanical systems

Customer service experience

Strong communication skills

Customer service mindset

Travel readiness

Communication skills

Tools

MS Office

ERP systems (Sage)

Job description

• Development and execution of sales strategies to expand into new markets and maintain existing client relationships
• Customer support and technical consulting for products, including spare parts, complaints, and repairs
• Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations
• Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches
• Independent troubleshooting and mechanical repair work, both in-house and at customer locations
• Preparation of quotations and technical documentation for spare parts and repair services
• Conducting customer meetings, technical inspections, and tailored sales presentations
• Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
• Processing customer orders in line with deadlines, cost targets, and quality standardsPreliminary contract reviews and support in customer negotiations
• Accurate documentation of sales activities, service operations, and market trends
• Participation in ongoing training to stay current with product offerings and industry developments.

QUALIFICATIONS

• Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
• Strong technical understanding and affinity for mechanical systems, ideally in drive technology
• Structured and independent working style with a high level of responsibility and reliability
• Experience in customer service or technical field service is highly desirable
• Valid driver’s license
• Willingness to travel frequently, including international assignments (approx. 35% or more)
• Team player with strong communication skills and a customer-oriented mindset
• Ability to professionally interact with clients on-site and represent the company
• Proficient in MS Office; experience with ERP systems (Sage) is a plus
• Participation in ongoing technical training and willingness to continuously develop skills

MUST HAVE

• Demonstrated hands‑on experience assembling, maintaining, and repairing gearboxes and winches.
• Strong technical understanding of mechanical systems, ideally within drive technology.
• Proven capability to independently troubleshoot and perform mechanical repair work both in‑house and at customer sites.

NICE TO HAVE

• Experience in customer service or technical field service.