Workshop Lead & Customer Experience Champion

Halfords; Lincolnshire (IL); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Employee discounts

Pension & life assurance

Job summary

Halfords is seeking an Assistant Manager to work with the Centre Manager, balancing workshop duties with sales and customer service, driving profitability and great service.

Candidates should have hands-on mechanical or management experience, be able to coach staff, and hold Level 2/3 Light Vehicle Maintenance; benefits include competitive base, uncapped bonus, generous leave, employee discounts, and progression opportunities.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge, ideally Level 2/3 in Light Vehicle Maintenance or equivalent.

Responsibilities

• Lead workshop operations and customer service alongside Centre Manager.
• Coach and develop technicians and colleagues in the moment.
• Ensure health & safety compliance and efficient diagnostics.

Skills

Customer service leadership

Coaching

Diagnostics

Workshop operations

Health & safety

Communication

IT literacy

Time management

Driving licence

Team leadership

Education

Light Vehicle Maintenance (Level 2/3)

Tools

Workshop tools

Job description

Halfords is seeking an Assistant Manager to work with the Centre Manager, balancing workshop duties with sales and customer service, driving profitability and great service.

Candidates should have hands-on mechanical or management experience, be able to coach staff, and hold Level 2/3 Light Vehicle Maintenance; benefits include competitive base, uncapped bonus, generous leave, employee discounts, and progression opportunities.