Workshop Floor Leader: Guest Experience & Team Growth

Build-A-Bear Workshop; New York (NY); On-site; USD 29,000 - 31,000; Full time

Job summary

Build-A-Bear Workshop in New York is seeking an Assistant Workshop Manager to support the store manager in daily operations, ensuring outstanding Guest service, efficient staff management, and effective execution of sales and marketing strategies. In this role you will help assign duties, lead shifts, coach Bear Builders, maintain brand-compliant merchandising, and oversee inventory.

You will partner with leadership to hire, promote, and develop a high-performing team while upholding safety and

Qualifications

• 2 years store management experience in a customer-centric setting.
• High school diploma required.
• Basic understanding of POS, scheduling, HRIS, and time/attendance systems.

Responsibilities

• Assist the Chief Workshop Manager with daily associate assignments and scheduling.
• Support hiring decisions and staff development.
• Lead shifts, enforce policies, and ensure safety and security.
• Drive sales by coaching Bear Builders and enhancing Guest experience.
• Maintain merchandising displays per brand standards.
• Oversee receiving, stocking, and inventory counts.
• Help build a high-performing team delivering exceptional Guest experience.

Skills

Store leadership

Guest service

Decision-making

Team motivation

Education

High school diploma

Associate's degree in business

Tools

POS system

Scheduling software

HRIS

Time and attendance

Job description

Build-A-Bear Workshop in New York is seeking an Assistant Workshop Manager to support the store manager in daily operations, ensuring outstanding Guest service, efficient staff management, and effective execution of sales and marketing strategies. In this role you will help assign duties, lead shifts, coach Bear Builders, maintain brand-compliant merchandising, and oversee inventory.

You will partner with leadership to hire, promote, and develop a high-performing team while upholding safety and