Workshop Floor Leader: Guest Experience & Team Growth

Build-A-Bear Workshop; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Build-A-Bear Workshop is seeking an Assistant Workshop Manager in Miami to support the store manager in daily operations, guest service, staff management, and executing sales and marketing strategies.

You will assist with staffing, training, and enforcing policies while driving sales, maintaining merchandising standards, and ensuring a positive guest experience at the shop floor level.

Qualifications

• High school diploma is required.
• Proven leadership in a customer-centric retail environment.
• Strong organizational and communication skills.

Responsibilities

• Assist the Chief Workshop Manager in assigning daily tasks and directing work for associates.
• Assist in hiring, promotion decisions, and staff development.
• Lead and motivate the team during shifts and ensure policy compliance and safety.
• Drive sales through coaching and delivering a strong guest experience.
• Maintain merchandising standards and accurate inventory processes.
• Contribute to a high-performing team focused on exceptional guest service.

Education

High school diploma

Strong leadership

Tools

POS system

HRIS

Time and attendance

Job description

Build-A-Bear Workshop is seeking an Assistant Workshop Manager in Miami to support the store manager in daily operations, guest service, staff management, and executing sales and marketing strategies.

You will assist with staffing, training, and enforcing policies while driving sales, maintaining merchandising standards, and ensuring a positive guest experience at the shop floor level.