Workplace Technology Reliability Engineer

Hasbro, Inc.; Pawtucket, Northern (RI, KY); Hybrid; USD 91,000 - 137,000; Full time

Job summary

Hasbro, Inc. is seeking a Workplace Technology Engineer to ensure reliable endpoint environments and scalable IT services for a global user base.

You’ll partner with platform engineering, security, and network teams to diagnose complex issues, standardize workflows, and drive automation-driven improvements. The role emphasizes collaboration across engineering groups, documentation in Confluence, and hands-on support for devices, collaboration tools, and AI-enabled workplace technologies.

Qualifications

• 3+ years of experience supporting enterprise desktop environments or workplace technology systems.
• Experience with Windows and macOS operating systems, including hardware, peripherals, and mobile device support.
• Experience supporting collaboration tools, productivity platforms, and workplace technology environments.
• Familiarity with endpoint management tools or enterprise IT management platforms.
• Working knowledge of networking fundamentals including DNS, Wi-Fi, VPN connectivity, and authentication workflows.
• Experience using service management platforms such as ServiceNow or similar tools.
• Ability to analyze sophisticated technical issues, identify root causes, and communicate solutions clearly.
• Strong documentation skills and a history of creating runbooks, playbooks, or knowledge base articles.
• Experience identifying trends, improving processes, or building automation initiatives is preferred.

Responsibilities

• Partner with stakeholders across the organization to understand business needs and design practical technology solutions.
• Provide guidance to implement scalable solutions and automation opportunities aligned with workplace technology standards.
• Provide in-person and remote technical support for employees across the United States, Canada, UK, India, and Japan.
• Resolve complex issues involving devices, OS, hardware, mobile devices, VPN, printers, and networking beyond standard support.
• Develop and standardize processes through runbooks and manuals to drive consistent practices across regions.
• Investigate advanced issues and automate resolution to improve service quality.
• Deliver clear communication and practical automation-focused solutions to keep employees productive.
• Support and troubleshoot enterprise AI platforms and AI-enabled workplace technologies.

Skills

Windows/macOS support

Endpoint management

Networking basics

Documentation

Automation & AI tooling

Tools

ServiceNow

Confluence

Runbooks/Playbooks

Job description

Hasbro, Inc. is seeking a Workplace Technology Engineer to ensure reliable endpoint environments and scalable IT services for a global user base.

You’ll partner with platform engineering, security, and network teams to diagnose complex issues, standardize workflows, and drive automation-driven improvements. The role emphasizes collaboration across engineering groups, documentation in Confluence, and hands-on support for devices, collaboration tools, and AI-enabled workplace technologies.