Global Workplace Tech Support Engineer

Hasbro, Inc.; Renton, Northern (WA, KY); Hybrid; USD 91,000 - 137,000; Full time

Benefits offered by this job

Time Off to Recharge

Financial Well-being

Life & Family Support

Learning & Development

Product Discounts

Job summary

Hasbro, Inc. is seeking a Workplace Technology Support Engineer to keep enterprise desktop environments reliable and secure. You will provide in-person and remote support, drive automation, and collaborate with platform engineering, security, and internal teams to improve workplace technology services.

The role focuses on endpoint reliability, device lifecycle, and onboarding new processes for a multinational workforce, including travel for events as needed.

Qualifications

• 3+ years of experience supporting enterprise desktop environments or workplace technology systems.
• Experience with Windows and macOS operating systems, including hardware, peripherals, and mobile device support.
• Experience supporting collaboration tools, productivity platforms, and workplace technology environments.
• Familiarity with endpoint management tools or enterprise IT management platforms.
• Working knowledge of networking fundamentals including DNS, Wi‑Fi, VPN connectivity, and authentication workflows.
• Experience using service management platforms such as ServiceNow or similar tools.
• Ability to analyze sophisticated technical issues, identify root causes, and communicate solutions clearly.
• Strong documentation skills and a history of creating runbooks, playbooks, or knowledge base articles.
• Experience identifying trends, improving processes, or building automation initiatives is preferred.

Responsibilities

• Provide in-person and remote technical support for employees across the organization covering the United States, Canada, UK, India, and Japan.
• Resolve complex issues involving devices, operating systems, computer hardware, mobile devices, VPN connectivity, printers, networking, peripherals, AI-powered workplace tools and workplace technologies that extend beyond standard support workflows.
• Advanced issue resolution for the Global Service Desk, shaping global processes and procedures, and establishing documentation and runbooks that drive consistent procedure and practices across regions.
• Investigate advanced issues, act as a point of contact for complex problems, provide technical guidance, identify recurring issues and automate resolution while focusing on improving resolution quality.
• Deliver clear communication and practical automation-focused solutions that help employees stay productive.
• Support and solve enterprise AI platforms and AI-enabled workplace technologies, raising issues and partnering with engineering teams when necessary.

Skills

Windows/macOS support

End-user support

Endpoint management tools

Networking fundamentals

ServiceNow

Runbooks/Documentation

Automation knowledge

Tools

ServiceNow

Job description

Hasbro, Inc. is seeking a Workplace Technology Support Engineer to keep enterprise desktop environments reliable and secure. You will provide in-person and remote support, drive automation, and collaborate with platform engineering, security, and internal teams to improve workplace technology services.

The role focuses on endpoint reliability, device lifecycle, and onboarding new processes for a multinational workforce, including travel for events as needed.