Workplace Technology & Operations Lead

First Citizens; Raleigh (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

First Citizens Bank in Raleigh, NC is seeking a Manager of Workplace Operations to lead end-user technologies, including print, AV, and O365, with a strong background in managing core IT platforms and a solid understanding of DEX platforms (Nexthink preferred).

The role combines project management, staff development, and strategic planning to ensure IT services align with bank needs while maintaining security and compliance across the organization.

Qualifications

• Bachelor's Degree with 6+ years in applications development, analysis, or systems engineering.
• HS diploma with 10+ years of relevant experience may substitute.
• Experience leading IT projects and teams.

Responsibilities

• Project and Product Management: directs IT projects and product releases and tracks performance.
• Managerial Functions: sets expectations, budgets, and staff development.
• Business Support: directs programming, business analysis, or testing activities and roadmaps.
• Technical Expertise: acts as a technical leader ensuring compliance and security standards.

Skills

Leadership for technical

SDLC knowledge

System and data design

Education

Bachelor's Degree

High School Diploma or GED/Equivalent

Job description

First Citizens Bank in Raleigh, NC is seeking a Manager of Workplace Operations to lead end-user technologies, including print, AV, and O365, with a strong background in managing core IT platforms and a solid understanding of DEX platforms (Nexthink preferred).

The role combines project management, staff development, and strategic planning to ensure IT services align with bank needs while maintaining security and compliance across the organization.