Senior Director, Enterprise Infra & IT Operations

First Citizens Bank; Raleigh (NC); On-site; USD 130,000 - 180,000; Full time

Job summary

First Citizens Bank in Raleigh, NC seeks a senior leader to manage IT processes, systems, and staff behind the Bank’s technical operations. You will oversee networks, software, and hardware infrastructure, guiding enterprise strategy to ensure secure, cost-effective performance.

Leading 24x7 operations, you’ll shape incident response, monitoring, and service restoration while collaborating with business partners to align IT with organizational needs.

Qualifications

• Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment.
• Proven experience leading large-scale 24x7 operational support organizations.
• Deep understanding of enterprise batch processing environments utilizing Control-M or equivalent technologies.
• Experience supporting distributed, mainframe, and IBM i (AS/400) technology environments.
• Strong knowledge of infrastructure operations, production support, monitoring, observability, incident management, and service restoration processes.
• Demonstrated success leading operational transformation, organizational maturity, or command center modernization initiatives.
• Strong understanding of ITIL disciplines, including Incident Management, Problem Management, Change Management, and Event Management.
• Experience working within highly regulated environments, preferably financial services.

Responsibilities

• Oversees operations and infrastructure; manages associate teams and budgets; develops reporting on performance and cost-effectiveness.
• Aligns technical operations with organizational needs; builds relationships with business partners and service providers; leads team initiatives.
• Establishes and monitors expectations to achieve department goals; manages budget and resource allocation; updates IT policies and procedures to meet objectives.
• Provides technical leadership to senior management, associates, and business units; stays current on industry trends and vendor offerings; ensures security and compliance.

Skills

Data communication networks

Infrastructure software & hardware

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank in Raleigh, NC seeks a senior leader to manage IT processes, systems, and staff behind the Bank’s technical operations. You will oversee networks, software, and hardware infrastructure, guiding enterprise strategy to ensure secure, cost-effective performance.

Leading 24x7 operations, you’ll shape incident response, monitoring, and service restoration while collaborating with business partners to align IT with organizational needs.