Branch Tech & Support Manager: Lead IT Projects & Teams

First Citizens Bank; Raleigh (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

First Citizens Bank is seeking a Branch Technical Support Manager in Raleigh to coordinate end‑user technologies, networks, servers and peripherals across branches and remote sites. You will lead IT projects, manage product releases, and partner with internal and external service providers to maintain service quality.

This role combines technical leadership with people management: setting expectations, guiding staff development, prioritizing work, and ensuring security, change control and

Qualifications

• Bachelor's Degree or higher with at least 6 years in apps development, analysis or systems engineering.
• Alternative: high school diploma with 10 years of relevant experience.

Responsibilities

• Project and Product Management: directs IT projects, assigns tasks, tracks schedules and releases.
• Managerial Functions: sets expectations, monitors budgets, trains and evaluates staff.
• Business Support: guides analysis, testing, and scope estimates across teams.
• Technical Expertise: ensures security standards and changes align with architecture.

Skills

Leadership for technical imple ment at

SDLC knowledge (Waterfall or Agile)

System and data design knowledge

Education

Bachelor's Degree in a related field

High School Diploma or GED

Job description

First Citizens Bank is seeking a Branch Technical Support Manager in Raleigh to coordinate end‑user technologies, networks, servers and peripherals across branches and remote sites. You will lead IT projects, manage product releases, and partner with internal and external service providers to maintain service quality.

This role combines technical leadership with people management: setting expectations, guiding staff development, prioritizing work, and ensuring security, change control and