Workplace Experience Ambassador

JLL; Andover (MA); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in Andover, MA is seeking a Workplace Experience Ambassador to be the first contact for employees and visitors, delivering concierge and reception support and ensuring day-to-day ops align with client objectives.

The role emphasizes engagement, collaboration with facilities, and handling data, badges, and onboarding to create a welcoming, professional environment. Onsite Mon-Fri; visa sponsorship not provided.

Qualifications

• High school diploma or equivalent.
• Previous experience in reception, hospitality, concierge, workplace experience, or customer service.
• Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with web-based systems and workplace technology tools.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the initial point of contact for employees, visitors, and guests for inquiries and issues.
• Deliver concierge services in line with SLA and brand standards.
• Conduct routine walkthroughs to ensure service quality and compliance.
• Create and manage security badges using client systems.
• Monitor badge access systems and visitor registration processes.
• Support onboarding and workplace orientation for new employees.
• Order office supplies and manage inventory.
• Promote workplace engagement through social channels and events.
• Collaborate with Facilities and Maintenance to coordinate access.
• Assist data collection and reporting to meet client goals.
• Coordinate with other hub locations to align best practices.
• Perform additional duties and special projects as assigned.

Skills

Reception experience

Customer service

Microsoft Office Suite

Interpersonal communication

Administrative support

Multitasking

Organizational skills

Attention to detail

Web-based systems

Education

High school diploma or equivalent

Tools

Badge access systems

Visitor management platforms

Web-based workplace tech tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Experience Ambassador serves as the first point of contact for employees, visitors, and guests, delivering a welcoming and seamless workplace experience. This role is responsible for providing concierge and reception support, managing workplace services, and ensuring day-to-day operations aligning service level expectations and client objectives. The position plays a key role in enhancing employee satisfaction, supporting workplace engagement initiatives, and maintaining a professional and client-focused environment.

What your day-to-day will look like

• Serve as the initial point of contact for employees, visitors, and guests, addressing inquiries, issues, troubleshooting, and feedback related to workplace services
• Deliver concierge services in alignment with Service Level Agreements (SLA), standard operating procedures, brand standards, and local regulations
• Conduct routine walkthroughs and assessments of workplace soft services to ensure service quality, compliance, and operational excellence
• Create, distribute, and manage security badges using the client's proprietary web-based systems
• Monitor and manage badge access systems for security doors and visitor registration processes
• Support onboarding activities and assist with workplace orientation for new employees
• Order office supplies, maintain inventory levels, and coordinate workplace-related administrative tasks
• Promote workplace engagement through social media platforms such as Teams and Engage by sharing events, activities, and site achievements
• Collaborate with Facilities and Maintenance teams to support workplace operations and coordinate contractor and visitor access
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
• Partner with other hub locations to align workplace best practices, communications, and engagement activities
• Perform additional duties and special projects as assigned by management

Required Qualifications

• High school diploma or equivalent
• Previous experience in reception, hospitality, concierge, workplace experience, or customer service roles
• Strong customer service and interpersonal communication skills
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and PowerPoint
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with web-based systems and workplace technology tools
• Strong organizational skills with attention to detail and accuracy
• Ability to prioritize tasks effectively and adapt to changing business needs

Other Qualifications

• Experience supporting corporate workplace or facilities environments
• Familiarity with badge access systems and visitor management platforms
• Experience coordinating workplace events or employee engagement activities
• Ability to analyze and report workplace service data and metrics
• Strong collaboration skills with the ability to work across teams and locations

Work Schedule:

• Location: Onsite at Andover, MA
• Work Shift:1st shift, Monday to Friday

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

58,000.00 - 64,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Andover, MA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Accepting applications on an ongoing basis until candidate identified.