Workplace Experience Ambassador

JLL; Foxborough (MA); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in Foxborough, MA is seeking a Workplace Experience Ambassador to deliver exceptional client experience within a client portfolio. The role blends hospitality, proactive communication, and high-touch service to ensure employees and visitors feel welcomed and supported while maintaining professional standards.

The position involves front desk duties, visitor management, event support, access control, and cross-team collaboration to uphold SLAs and safety protocols in a dynamic facility

Qualifications

• Minimum 2-3 years of hospitality management or customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with emphasis on calendar management.
• Excellent communication and listening skills with ability to work with clients at all organizational levels.
• Strong analytical and problem-solving skills with initiative and leadership capabilities.

Responsibilities

• Serve as the primary point of contact for client employee and visitor inquiries, providing front desk and concierge services.
• Welcome guests, manage visitor registration, and execute badging processes.
• Conduct routine walkthroughs to ensure SLA and performance metric compliance.
• Spend two hours daily welcoming employees at entrances and monitor workspace conditions.

Skills

Hospitality management

Customer service

Communication skills

Microsoft Office

Calendar management

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This client-facing role combines passion for service, outstanding interpersonal skills, and enthusiasm for creating a hospitality-focused workplace environment that ensures employees and visitors feel welcomed, assisted, and comfortable while maintaining the highest standards of professional service delivery.

What your day-to-day will look like

• Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services
• Enthusiastically welcome guests, manage visitor registration, and execute badging processes through client's proprietary web-based systems
• Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics
• Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards
• Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests
• Collaborate with facilities teams and support client events to ensure seamless operational delivery, supporting in Work Order management as needed
• Manage and book conference rooms, order catering and assist in event planning
• Oversee email inbox, create and send site wide communications
• Maintain inventory, provide onboarding support, and promote site activities through social media platforms
• Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges, ensuring compliance with security protocols and maintaining accurate access records.
• Other job duties as assigned

Required Qualifications

• High School diploma or GED, or commensurate experience in hospitality/customer service roles
• Minimum 2-3 years of hospitality management or customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with emphasis on calendar management
• Excellent communication and listening skills with ability to work with clients at all organizational levels
• Strong analytical and problem-solving skills with demonstrated initiative and leadership capabilities
• Ability to multitask in fast-paced environment while maintaining attention to detail
• Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout facility
• Emergency Response Certification

Preferred Qualifications

• Experience in reception, concierge services, or client-facing roles in commercial real estate environment
• Knowledge of security systems, digital visitor management platforms, and fire safety protocols
• Experience with Canva or similar design platforms for marketing materials
• Background in facilities management or property services
• Vendor management experience in corporate environments
• Social media management experience using Microsoft Teams and internal engagement platforms
• Experience working in multi-site operations with standardized processes

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

57,000.00 - 62,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Foxborough, MA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.