Workplace Experience Ambassador

JLL; Boston (MA); On-site; USD 67,000 - 71,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle ("JLL") in Boston is seeking a Senior Site Ambassador to deliver an exceptional, hospitality-driven workplace experience for employees and guests. You will be the primary onsite contact, lead workplace programs, and collaborate with facilities, IT, and vendors to ensure a welcoming, safe, and high-performing environment.

The role requires 2–3 years in hospitality or workplace experience, strong customer service, and excellent communication.

Qualifications

• High School diploma or GED.
• 2-3 years of experience in hospitality management, workplace experience or client-facing environments.
• Strong hospitality mindset with a passion for delivering exceptional customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to lead, influence, and collaborate across teams and stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the lead onsite point of contact for employee and guest inquiries, issue resolution, troubleshooting, and workplace service support.
• Deliver a high-touch, hospitality-focused experience by proactively anticipating employee and visitor needs and exceeding expectations.
• Welcome employees, guests, and visitors while managing orientations and badge processes.
• Monitor and maintain front desk, lobby, conference rooms, and common areas for cleanliness and safety.
• Conduct routine workplace walkthroughs to ensure spaces are stocked and functional.
• Coordinate meetings, events, room bookings, and training center activities.
• Supervise Workplace Experience Ambassadors and Meeting & Event Coordinators for service consistency.
• Partner with facilities, IT, vendors, and service providers on operations, safety, sustainability, and service delivery.

Skills

Hospitality management

Customer service

Communication

Leadership

Stakeholder collaboration

Education

High School diploma or GED

Tools

Conference room scheduling

Badge access systems

Workplace technology tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Site Ambassador delivers an exceptional, hospitality-driven workplace experience by serving as the primary onsite point of contact for client employees, guests, and key stakeholders. This role leads to the execution of workplace experience programs, fosters strong partnerships across facilities, vendors, and service teams, and ensures a welcoming, safe, and high-performing work environment.

The Senior Site Ambassador plays a key role in shaping engaging workplace environments by promoting company culture, overseeing day-to-day workplace operations, supporting sustainability initiatives, and ensuring seamless service delivery. This highly visible, client-facing role combines service excellence, leadership, proactive problem-solving, and operational coordination to enhance the employee and guest experience.

What your day-to-day will look like

• Serve as the lead onsite point of contact for employee and guest inquiries, issue resolution, troubleshooting, and workplace service support
• Deliver a high-touch, hospitality-focused experience by proactively anticipating employee and visitor needs and exceeding expectations
• Welcome employees, guests, and visitors while managing orientations, inquiries, and employee, visitor, and third-party badging processes
• Monitor and maintain front desk, lobby, conference rooms, and common areas to ensure cleanliness, safety, organization, and brand standards are upheld
• Conduct routine workplace walkthroughs to ensure offices, workstations, meeting spaces, pantries, and common areas are fully stocked, functional, and well maintained
• Coordinate workplace meetings, engagement events, conference room bookings, and training center activities to ensure seamless execution and employee satisfaction
• Supervise and support Workplace Experience Ambassadors and Meeting & Event Coordinators to maintain service consistency and operational excellence
• Partner with facilities management, IT teams, vendors, and service providers to support workplace operations, safety, sustainability, and service delivery initiatives
• Support reporting, utilization tracking, continuous improvement initiatives, and workplace innovation efforts to improve operational efficiency and employee experience

Required Qualifications

• High School diploma or GED
• Minimum of 2-3 years of experience in hospitality management, foodservice management, workplace experience, or related client-facing environments
• Strong hospitality mindset with a passion for delivering exceptional customer service and employee experience
• Excellent communication, interpersonal, and problem-solving skills
• Proven ability to lead, influence, and collaborate effectively across teams and stakeholders
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Comfortable working in a highly visible, client-facing role with professionalism and confidence

Preferred Qualifications

• Experience supporting workplace experience programs, office operations, or corporate events
• Familiarity with conference room scheduling systems, badge access systems, and workplace technology tools
• Knowledge of workplace safety, security, and sustainability practices
• Experience coordinating vendors, caterers, or third-party service providers
• Ability to support workplace reporting, utilization tracking, and operational metrics
• Experience participating in continuous improvement or workplace innovation initiatives
• Knowledge of hospitality operations and employee engagement best practices

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

67,000.00 - 71,000.00 USD per year

Location:

On-site - Boston, MA

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (\"JLL\"), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.