Workplace Operations Analyst

Apex Systems; Wisconsin; Hybrid; USD 85,000 - 110,000; Full time

Job summary

Everforth Apex is seeking a Workplace Operations Analyst in Saint Paul, MN. You will join a team supporting our client's email, productivity, and collaboration platforms, and will maintain, enhance, and troubleshoot on-premises, SaaS, and cloud-based environments.

This role requires adherence to a hybrid policy of three days on-site per week as part of a 2-year contract. The ideal candidate will respond to incidents, implement automation to improve service delivery, and work with IT leadership,

Qualifications

• Knowledge of current and emerging workplace, collaboration, and infrastructure technologies.
• Technical experience supporting Microsoft 365 email, productivity, and collaboration solutions.
• Strong planning, prioritization, analytical, and problem-solving skills.
• Ability to work independently, adapt to shifting priorities, manage multiple issues at once, and remain effective in stressful situations.
• Strong interpersonal and communication skills, with the ability to work effectively with IT leadership, technical teams, business partners, and external vendors.

Responsibilities

• Respond to and resolve escalated incidents and problems related to email, productivity, collaboration solutions, and supporting technologies.
• Identify, recommend, develop, and implement automation and process improvements that strengthen the delivery and support of workplace solutions.

Skills

Microsoft 365 email support

Email productivity & collaboration

Analytical & problem-solving

Independent work & prioritization

Interpersonal & communication

Tools

Microsoft 365

Exchange

SharePoint

Intune

OneDrive

Teams

ServiceNow

Zoom

Proofpoint

Box

Azure virtual environments

AWS

Job description

Job#: 3045161

Workplace Operations Analyst

Location: Saint Paul, Minnesota

Duration: 2 year contract

Role Overview

As a Workplace Operations Analyst, you will be part of an innovative team responsible for supporting our client’s email, productivity, and collaboration platforms. This role involves maintaining, enhancing, and troubleshooting infrastructure technologies across on-premises, SaaS, and cloud-based environments. This is for local candidates who can adhere to a hybrid policy of 3 days on-site per week.

Key Responsibilities

• Respond to and resolve escalated incidents and problems related to email, productivity, collaboration solutions, and supporting technologies.
• Identify, recommend, develop, and implement automation and process improvements that strengthen the delivery and support of workplace solutions.

Required Qualifications

• Knowledge of current and emerging workplace, collaboration, and infrastructure technologies.
• Technical experience supporting Microsoft 365 email, productivity, and collaboration solutions.
• Strong planning, prioritization, analytical, and problem-solving skills.
• Ability to work independently, adapt to shifting priorities, manage multiple issues at once, and remain effective in stressful situations.
• Strong interpersonal and communication skills, with the ability to work effectively with IT leadership, technical teams, business partners, and external vendors.

Technology Scope – Microsoft

• M365 Apps (Office, Outlook, Excel, PowerPoint)
• Exchange
• SharePoint
• Intune
• OneDrive
• Teams (Chat, Channels, Meetings)
• Additional M365 features

Technology Scope – Non-Microsoft

• ServiceNow
• Zoom
• Proofpoint
• Global Relay Archive
• HCL Notes/Domino
• Adobe (Acrobat, Creative Cloud Suite)
• Others (Box, Winzip, Beyond Compare, etc.)
• Citrix/Xenapp and Azure virtual environments
• AWS

Preferred Qualifications

• Hands-on experience supporting enterprise collaboration platforms such as Microsoft 365, SharePoint, OneDrive, Teams, and Global Relay in a production support environment.
• Experience improving operational support processes through automation, documentation, or service management practices.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.

When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits

• We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.