Desktop Support

Apex Systems

Saint Paul (MN)

On-site

USD 48,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision

401K with company match

HSA plan

EAP

Training programs

Certification discounts

Job summary

Everforth Apex Systems in Minnesota is seeking a Desktop Support technician to provide in-person, walk-up IT support for employees. You will handle devices, OS, productivity apps, and meeting room A/V, triage incidents, and contribute to knowledge base.

This onsite role requires strong customer service, experience with Windows/macOS, Microsoft 365, ServiceNow, and willingness to visit both St. Paul and Eagan locations. Join a team that values collaboration, learning, and hands-on problem solving.

Qualifications

1-3 years of in-person end-user tech support in service desk.
Hands-on experience supporting Windows and macOS devices and software.
Proficiency with Microsoft productivity apps.
Experience using ServiceNow or similar ticketing systems.
Demonstrated customer service and communication skills.
Willingness to visit St. Paul and Eagan locations as needed.

Responsibilities

Provide walk-up and scheduled in-person support for associates.
Explain technical issues in user-friendly language and deliver a professional service.
Support Windows, macOS, Android, and iOS devices and accessories.
Troubleshoot devices, printers, and peripherals; manage assets.
Configure and troubleshoot Microsoft 365 and other apps.

Skills

In-person IT support

Windows

macOS

Microsoft 365

ServiceNow

Customer service

St. Paul/Eagan travel

Tools

Bomgar

Nexthink/Amplify

Intune

Jamf

Job description

Job#: 3045812

Job Description

Desktop Support

Location

St. Paul, Minnesota (Onsite)

Role Overview

This position provides in-person, walk-up technical support to associates. The role delivers frontline IT support for employee devices, operating systems, productivity software, and collaboration tools. The technician will triage and resolve incidents and requests, perform hands-on troubleshooting, support meeting and event A/V needs, and contribute to knowledge documentation.

Key Responsibilities

Provide walk-up and scheduled in-person support for associates.
Deliver a professional and patient customer experience.
Explain technical issues in user-friendly language.
Support Windows, macOS, Android, and iOS devices.
Provide hands-on support for laptops, desktops, printers, and peripherals, including device support and asset management.
Install, configure, and troubleshoot the Microsoft 365 Suite and other applications.
Perform basic troubleshooting for end-user and SAP account support.
Log, update, and document incidents and perform ticket triage in ServiceNow.
Create and maintain Knowledge Base articles.
Support meeting and event audio/visual needs and participate in project support.
Coordinate with vendors for repairs and conference-room troubleshooting.

Required Qualifications

1-3 years of experience providing in-person end-user technical support in a service desk or help desk environment.
Hands-on experience supporting employee hardware and software in both Windows and macOS environments.
Proficiency with Microsoft productivity applications.
Experience working in a ticketing system such as ServiceNow.
Demonstrated customer service and communication skills.
Ability to visit both St. Paul and Eagan locations as needed.

Preferred Qualifications

Experience with Bomgar, Nexthink/Amplify, Intune, or Jamf.
Experience creating IT Knowledge Base content.
Experience coordinating with third-party vendors.

Work Environment

This role involves a combination of desk-based work and hands-on troubleshooting.
The position may require lifting and moving IT equipment such as laptops, monitors, and printers.
This is an on-site role aligned with standard business hours.

Company Culture and Benefits

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
professional development including on-demand training program, certification prep, library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

ADA Accommodation Contact

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency in Coverage

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.