Senior Director, Customer Innovation

X4V Rapid7 LLC; United States; Remote; USD 211,000 - 285,000; Full time

Job summary

Rapid7, United States, is seeking a Senior Director, Customer Innovation to lead the technical sales organization including Sales Engineering Specialists, Forward Engineering, Labs, and COE. You will transform these units into a cohesive engine shaping global revenue and product innovation.

You will drive long-term technical sales strategy, cross-functional execution, and leadership scaling; focus on building a scalable organization, defining field requirements, and presenting ROI to enable

Qualifications

• 10+ years leading technical sales or systems engineering teams in cybersecurity.
• Experience managing managers across large, multi-team structures.
• Strong understanding of cybersecurity ecosystems and enterprise platforms.
• Proven ability to map engineering output to revenue metrics.
• Excellent communication and executive presence during change.
• Strategic thinker who translates goals into milestones.

Responsibilities

• Formulate an end-to-end macro strategy for Sales Engineering Labs, COE, and Forward Engineering with clear milestones.
• Develop a 12-month roadmap transitioning the team from tactical support to a unified strategic ecosystem.
• Advance the Forward Engineering team to an enterprise-grade platform and architectural leadership.
• Build internal talent pipelines with succession planning and frontline leadership development.
• Establish formal succession and development frameworks within the COE to raise standards.
• Partner with Worldwide Sales Leadership to define field requirements for specialist vs territory roles.
• Present data-driven business cases showing ROI and resource needs before annual planning.
• Maintain an executive presence to drive cross-functional alignment during organizational change.

Skills

Technical sales leadership

Managing multi-tier teams

Cybersecurity domain expertise

ROI & cost modeling

Executive presence

Strategic planning

Job description

Senior Director, Customer Innovation

As a Senior Director, Customer Innovation, you will serve as a critical business driver and executive leader overseeing Rapid7's specialized technical sales organization, including Sales Engineering Specialists, Forward Engineering, Labs, and the Sales Engineering Center of Excellence (COE). Your primary focus will be transforming these entities into a cohesive, scalable, and highly strategic engine that directly impacts global revenue and product innovation.

About the Team

The Sales Engineering Specialist, Forward Engineering, Labs, and COE organizations collectively serve as the technical vanguard for Rapid7's global go-to-market engine. This unified group accelerates complex sales cycles, builds the integration infrastructure that binds our ecosystem together, manages high-impact demo environments, and institutionalizes global engineering best practices.

About the Role

As a Senior Director, Customer Innovation, your primary responsibility will be to drive long-term global technical sales strategy, cross-functional business execution, and leadership scaling across our specialist and operational sales engineering organizations. Specifically, your focus will be to:

• Formulate and deliver an end-to-end macro strategy encompassing Sales Engineering Labs, COE, and Forward Engineering teams with clear, outcome-oriented milestones.
• Develop a comprehensive 12-month organizational roadmap transitioning the team from tactical support to a unified, strategic ecosystem aligned with global business goals.
• Transition the sales engineering integration unit from basic connector builders to an enterprise-grade platform Forward Engineering team capable of advancing architectural vision.
• Cultivate a robust internal talent pipeline by transitioning from day-to-day management to organizational depth, mentoring successors, and formalizing execution plans for frontline leaders.
• Build and maintain formal succession and development frameworks within the COE to raise engineering standards and leadership capabilities.
• Partner with Worldwide Sales Leadership to explicitly define, audit, and document field requirements for specialist sales engineering resources versus territory sales engineers.
• Present data-driven business cases highlighting the strategic necessity, ROI, and resource scaling of each specialist function ahead of annual planning cycles.
• Maintain a highly visible executive presence in high-stakes corporate settings, driving cross-functional alignment and navigating organizational change.

The Skills and Qualities You'll Bring

• 10+ years of experience leading technical sales or systems engineering teams within cybersecurity, with at least 4+ years managing multi-tiered organizations (managing managers).
• Demonstrated technical operations mastery, with proven experience overseeing complex technical infrastructure groups such as Cloud/On-Prem Demo Labs, Centers of Excellence, or Technical Enablement functions.
• High conceptual familiarity with Forward Engineering and systems architecture, including API ecosystems, security orchestration (SOAR), technology integrations, and enterprise security platforms.
• Strong financial and operational acumen, with experience structuring headcount models, proving ROI on technical overhead, and mapping engineering performance to revenue attainment metrics.
• High-stakes mediation skills and self-awareness to manage conflict, adapt to challenging group dynamics, and maintain an active, commanding leadership voice under pressure.
• Ability to think big and act small — breaking massive organizational goals into time-bound milestones, executing rapidly, and pivoting effectively based on business metrics.
• Ability to establish clear ownership, roles, and responsibilities within highly complex technical matrices, relentlessly delivering value over mere activity.
• Exceptional resilience and communication during periods of organizational evolution, actively driving alignment and understanding the rationale for change.
• Ability to build global internal networks and integrate diverse technical perspectives to make efficient, transparent decisions that maintain organizational momentum.
• A commitment to embodying our core values, fostering a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams, because these teams reflect a variety of backgrounds and professional experiences.

#LI-CG4 #LI-Remote

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The annual salary range for this role, depending on location, is: United States: $210,600.00 - 285,000.00 USD. Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research‑using these insights to optimize our products and arm the global security community with the latest in attacker methodology. Trusted by more than 11,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next.