Workplace Experience Associate

The Phoenix Group; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading organization in New York is seeking a Workplace Experience Associate to oversee frontline support needs for personnel and guests. Responsibilities include managing support requests, maintaining workstations to high standards, and providing technical assistance with workplace tools. The ideal candidate will have a strong customer-service mindset, excellent organizational skills, and the ability to adapt to new tools and processes. This role is crucial for creating seamless experiences for all within the organization.

Qualifications

• Working knowledge of health and safety standards.
• Ability to support compliance efforts.
• Adaptability and initiative in learning new tools and processes.

Responsibilities

• Manage and track support requests coordinating across teams.
• Maintain workstations and shared spaces to established standards.
• Provide first-line technical assistance on workplace tools.

Skills

Customer-service mindset

Strong organizational skills

Problem-solving abilities

Comfort using workplace technology

Job description

The Workplace Experience Associate is an integral part of the Workplace Experience team and is responsible for overseeing, anticipating, facilitating, and fulfilling frontline support needs for all personnel and guests working within the organization’s space. This includes a particular focus on work areas and related requests and requirements, while establishing and maintaining genuine connections with clients, creating customized and seamless experiences, greeting and escorting visitors, addressing concerns, anticipating needs, and providing information about amenities and services.

Key Responsibilities

• Manage and track support requests, coordinating across teams to ensure timely resolution
• Maintain workstations and shared spaces to established standards, including setup and readiness checks
• Provide first-line technical assistance and troubleshoot basic issues with workplace tools and equipment
• Prioritize tasks, manage multiple deadlines, and perform quality checks on completed requests
• Support on-site projects, events, and cross-functional initiatives while upholding service standards
• Communicate effectively with internal teams and guests to ensure a high level of service
• Handle sensitive and confidential information with discretion

Qualifications

• Working knowledge of health and safety standards and ability to support compliance efforts
• Strong organizational and time-management skills with attention to detail
• Customer-service mindset with clear communication and problem-solving abilities
• Adaptability, initiative, and willingness to learn new tools and processes
• Comfort using workplace technology, service management systems, and collaboration tools