Workplace Concierge

HMG Plus, Inc.; City of Niagara Falls (NY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

HMG Plus, Inc. is seeking a proactive front‑of‑house professional to manage client-facing spaces, events, and hybrid work environments. You will ensure polished reception areas, coordinate meetings, and oversee space usage and guest logistics to reflect our brand and standards.

You will train staff, maintain service quality, and collaborate with facilities and IT to support flexible work arrangements, including A/V and digital signage updates, ensuring a seamless workplace experience.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong interpersonal and communication skills (verbal and written).
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Own the presentation, functionality, and atmosphere of all client-facing spaces, ensuring they reflect the highest standards of professionalism and brand alignment.
• Support the planning and execution of meetings and events, including room setup, AV coordination, vended catering, and guest logistics.
• Coordinate vended hospitality services including food and beverage setups, third-party catering, and in-room amenities.
• Use scheduling platforms (Book-It and Service Now) to manage bookings and optimize space usage.
• Liaise with clients before, during, and after events to confirm details, resolve issues, and gather feedback for continuous improvement.
• Produce daily, pre & post-event reports to inform service teams, enhancements, and operational planning.
• Train and develop front‑of‑house staff, reinforcing service standards, operational excellence, and a culture of continuous improvement.
• Provide mentorship and guidance to team members, fostering a unified and professional front‑of‑house presence.
• Ensure all shared and client‑facing workspaces are clean, functional, and ready to support both in‑person and remote employees.
• Monitor workspace usage and collaborate with facilities and IT teams to support flexible working arrangements.
• Anticipate and respond to the evolving needs of a hybrid workforce, ensuring hoteling offices, meeting rooms, collaboration zones, and amenities are optimized for productivity and comfort.
• Act as a liaison between employees, guests, and support teams to ensure the workplace experience is seamless and inclusive.
• Demonstrate a tech‑curious mindset by exploring and adopting tools that enhance service delivery and operational efficiency.
• Utilize innovate tools to streamline guest services and improve client engagement.
• Manage and update digital room signage to ensure accurate, real‑time meeting information and branding.
• Use task management apps to support quality assurance, service tracking, and team coordination.
• Prepare for and support the integration of AI‑powered booking and reporting tools to future‑proof front‑of‑house operations.
• Conduct regular workspace inspections to ensure all flex‑spaces meet quality standards and are event‑ready.
• Monitor service delivery and lead quality assurance efforts to maintain a consistently high level of service.
• Identify opportunities for improvement and contribute to the evolution of front‑of‑house service strategies.

Skills

Microsoft Office Suite

Tools

AV equipment setup

Job description

Key Responsibilities:

Client & Guest Experience Ownership:

• Own the presentation, functionality, and atmosphere of all client-facing spaces, ensuring they reflect the highest standards of professionalism and brand alignment.

Meeting, Event & Vended Hospitality Coordination:

• Support the planning and execution of meetings and events, including room setup, AV coordination, vended catering, and guest logistics.
• Coordinate vended hospitality services including food and beverage setups, third-party catering, and in-room amenities.
• Use scheduling platforms (Book-It and Service Now) to manage bookings and optimize space usage.
• Liaise with clients before, during, and after events to confirm details, resolve issues, and gather feedback for continuous improvement.
• Produce daily, pre & post-event reports to inform service teams, enhancements, and operational planning.

Team Collaboration, Training & Support:

• Support and advocate for vended Hospitality and Reception teams, ensuring alignment and collaboration across all client-facing services.
• Train and develop front‑of‑house staff, reinforcing service standards, operational excellence, and a culture of continuous improvement.
• Provide mentorship and guidance to team members, fostering a unified and professional front‑of‑house presence.

Workspace Management & Hybrid Workforce Support:

• Ensure all shared and client‑facing workspaces are clean, functional, and ready to support both in‑person and remote employees.
• Monitor workspace usage and collaborate with facilities and IT teams to support flexible working arrangements.
• Anticipate and respond to the evolving needs of a hybrid workforce, ensuring hoteling offices, meeting rooms, collaboration zones, and amenities are optimized for productivity and comfort.
• Act as a liaison between employees, guests, and support teams to ensure the workplace experience is seamless and inclusive.

Employee Experience & Advocacy:

• Support the employee experience by ensuring shared spaces are welcoming, functional, and conducive to productivity.
• Act as an advocate for both guests and employees, ensuring feedback is captured, communicated, and acted upon.
• Collaborate with internal departments and vendors to ensure smooth execution of services and alignment with client expectations.

Technology Engagement & Innovation:

• Demonstrate a tech‑curious mindset by exploring and adopting tools that enhance service delivery and operational efficiency.
• Utilize innovate tools to streamline guest services and improve client engagement.
• Manage and update digital room signage to ensure accurate, real‑time meeting information and branding.
• Use task management apps to support quality assurance, service tracking, and team coordination.
• Prepare for and support the integration of AI‑powered booking and reporting tools to future‑proof front‑of‑house operations.

Operational Excellence & Attention to Detail:

• Conduct regular workspace inspections to ensure all flex‑spaces meet quality standards and are event‑ready.
• Monitor service delivery and lead quality assurance efforts to maintain a consistently high level of service.
• Identify opportunities for improvement and contribute to the evolution of front‑of‑house service strategies.

Qualifications:

• Minimum 2 years of experience in a receptionist, administrative, or front‑of‑house role, preferably in a corporate, legal, banking, or hospitality setting.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong interpersonal and communication skills (verbal and written).
• Ability to manage multiple tasks and prioritize effectively.
• Professional demeanor and attire required.
• Technologically adept and quick to learn new systems.
• Ability to lift up to 50 lbs. regularly.
• Strong attention to detail and problem‑solving skills.
• Self‑motivated with a positive, can‑do attitude.
• Experience with A/V equipment setup is a plus.
• Ability to work independently and collaboratively in a team environment.